August 15, 2002

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Other News

  • Eloquent Announces Siebel Validation
  • Inforte Comments On CRM Implementation
  • Genesys Appoints COO

    • Eloquent Announces Siebel Validation [Top]
    Eloquent announced that is has joined the Siebel Alliance Program as a Software Partner and has successfully validated the integration of its sales readiness solution, Eloquent LaunchForce version 7, with Siebel eBusiness Applications version 7.



    Inforte Comments On CRM Implementation [Top]
    According to customer and demand management consultancy Inforte a large majority of corporate CRM initiatives fall short of expectations due to a focus almost exclusively on the front office -- the activities and processes that comprise customer touch-points. While these activities are highly visible and critical to overall success, there are other equally important activities and processes that many organizations do not consider.



    Genesys Appoints COO [Top]
    Genesys announced that Chief Technology Officer Laurent Philonenko will expand his role within the company, assuming the title of Chief Operating Officer and overseeing day-to-day operations. As Executive Vice President and CTO for Genesys, Mr. Philonenko has been responsible for the company's technological direction, including engineering, product management, technical support and program management activities.


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