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Study on Full Motion Digital Advertising
A new study by Arbitron showed full-motion video advertising significantly increased ad recall and purchase intent for advertised brands among mall shoppers. The study measured ad recall and purchase intent across a variety of lifestyle brands including an automotive manufacturer, electronic device manufacturer, electronic game manufacturer, national department store, health food store and television network.
Interactive Intelligence Business Communications Software Certified on VoEx IP Network
The software enables customers to extend Internet protocol trunking beyond customer premises to the public switched telephone network. According to the two companys, customers deploying Interactive Intelligence's session initiation protocol-based software on the VoEx IP network receive greater ROI through reduced costs, shortened deployment time, and improved disaster recovery capabilities.
Silverpop to Participate in Microsoft Authentication Summit
Members of the Email Service Provider Coalition (ESPC), a group formed to fight spam while protecting the delivery of legitimate email, will join together on August 12 to meet with Microsoft's anti-spam, Hotmail, and MSN teams. As a member of the ESPC, Silverpop will attend the summit, which will outline plans for 'Sender ID,' Microsoft's sender authentication protocol.
MicroStrategy Continues Relationship with Carrefour
Carrefour, a MicroStrategy customer for several years now, will continue the roll-out of its business intelligence solution, based on MicroStrategy technology, in new countries. MicroStrategy now has as customers seven of the top ten global retailers; six of the top ten U.S. diversified financial services companies; seven of the top ten U.S. consumer products companies; each of the top five U.S. commercial and savings banks; each of the top ten U.S. pharmaceutical companies; and nine of the top ten telecom companies.
Study Says Customer Service Email Response Not Meeting Expectations
JupiterResearch's new report "JupiterResearch Metrics: Customer Relationship Management, June 2004" found that while a greater number of companies responded to customer service email inquiries within six hours than during the same time period in 2003, the number of companies that failed to respond at all hit the highest levels in recent years (39 percent). Additionally, the number of companies that responded to email inquiries within 24 hours dropped 11 percent year over year, indicating that more companies are failing to meet even the longer end of consumer response expectations.
- Knowlagent Announces Updated Knowlagent r7 - Knowlagent developed r7 in response to customer and market demand to help companies drive the rapid adoption of change by solving the most i . . . more >>
- Coiga Announces Coiga 4.5 Suite - The Coiga 4.5 product suite is a lead generation system that enables global enterprises to collect quality leads. The Coiga 4.5 product suit . . . more >>
- Opus Group Launches Opus Suite 2.0 - This new release enables organizations to apply analytics tools and work planning and assignment techniques from front-office customer conta . . . more >>
- IEX Announces Brazilian Portuguese Version of TotalView - The TotalView Workforce Management system now supports the Brazilian Portuguese language. TotalView workstations can be configured for multi . . . more >>
- Onyx And SimpliCTI Announce General Availability of CTI Adapter - Onyx Software Corporation and SimpliCTI Software Solutions announce the general availability of a pre-configured adapter which integrates co . . . more >>
- Rockwell FirstPoint Contact Completes Enterprise XML Connector Field Trial - The Enterprise XML Connector creates a common communication platform that enables vendors to share both the format and data produced by Rock . . . more >>
- Aspect Uniphi Fueled by Customer Deployments and Third-Party Support - Aspect revealed key business drivers cited by users as stimulating the move to the Aspect Uniphi Connect solution, a hybrid call center offe . . . more >>
- Concerto Announces Continued Growth, Profitability - Revenue for the second quarter of 2004 was $40.0 million, an increase of 52% compared to $26.3 million in second quarter revenue last year a . . . more >>
- Astea Reports Profitable Second Quarter - For the quarter ended June 30, 2004, Astea reported revenues of $4.4 million compared to revenues of $3.1 million for the quarter ended June . . . more >>
- Verint ULTRA IntelliCoach Wins Best of Show - Verint Systems announced that its new agent coaching and development solution, ULTRA IntelliCoach, received the Best of Show Award for Agent . . . more >>
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| Stock Index |
| RealMarket |
30.08
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-0.12%
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| Stock Index: | Tell me more |
| Dow Jones | 9,814.59 | -1.26% |
| Nasdaq | 1,752.49 | -1.71% |
| S&P 500 | 1,063.23 | -1.18% |
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| Amdocs | 18.3 | -0.27 |
| APAC | 1.67 | -0.12 |
| Apropos | 2.86 | -0.13 |
| Ask Jeeves | 23.83 | -0.34 |
| Aspect | 7.83 | -0.09 |
| Astea | 5.65 | -2.35 |
| ATG | 0.7 | -0.09 |
| AVAYA | 12.82 | -0.02 |
| Blue Martini | 2.79 | -0.03 |
| Broadvision | 2.18 | -0.14 |
| chinadotcom | 4.28 | -0.04 |
| Chordiant | 2.08 | -0.12 |
| ClickSoftware | 1.41 | -0.08 |
| Convergys | 12.67 | -0.05 |
| E.piphany | 3.47 | -0.11 |
| eLoyalty | 5.55 | -0.25 |
| Epicor | 10.64 | -0.51 |
| eOn | 1.15 | 0.03 |
| Firstwave | 1.38 | -0.19 |
| Group 1 | 22.98 | 0 |
| HP | 16.95 | -2.57 |
| ICT Group | 7.11 | -0.53 |
| Interact Intell | 3.9 | -0.28 |
| Interv Brite | 8.53 | -0.03 |
| KANA | 1.34 | 0 |
| LivePerson | 2.45 | 0 |
| Motive | 8.2 | 0.36 |
| NCR | 42.97 | -0.57 |
| NICE | 18.1 | -0.77 |
| Nortel Networks | 3.23 | -0.12 |
| Onyx Software | 3.61 | -0.04 |
| Oracle | 9.9 | -0.29 |
| Pegasystems | 6.08 | -0.06 |
| PeopleSoft | 16.07 | -0.17 |
| Primus | 0.86 | -0.09 |
| Rainmaker | 1.12 | -0.01 |
| RightNow | 7 | -0.05 |
| salesforce.com | 9.99 | -0.63 |
| SAP | 35.5 | -1.58 |
| Selectica | 3.7 | -0.04 |
| Sento | 5.32 | -0.26 |
| ServiceWare | 0.43 | 0 |
| Siebel | 7.07 | -0.18 |
| Sitel | 2.01 | -0.04 |
| SPSS | 14 | -0.98 |
| SupportSoft | 8.68 | -0.07 |
| Sykes | 4.65 | -0.11 |
| Tekelec | 16.94 | -0.08 |
| Teletech | 8.22 | -0.01 |
| Verint | 29.37 | -0.33 |
| Vignette | 1.14 | -0.1 |
| ViryaNet | 2.95 | 0.05 |
| West Tel | 24.25 | -0.12 |
| Witness | 11.55 | -0.22 |
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| As of close
08/12/04
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