August 13, 2003

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Other News

  • Texas A&M University With Vignette
  • Hickory Farms Selects GMT Planet
  • Banco Mercantil del Norte With Elix

    • Texas A&M University With Vignette [Top]
    Adea Solutions and Vignette announced that the Texas A&M University Library System, consisting of five libraries serving 10 academic colleges and schools, has launched a new online library portal and content management solution. The university's new site integrates internal library systems to provide users with an intuitive method for accessing all university resources.



    Hickory Farms Selects GMT Planet [Top]
    GMT announced that Hickory Farms has selected GMT Planet Jupiter Edition as the new workforce management solution for their contact center. The center supports a large volume of direct customer orders via telephone and mail.



    Banco Mercantil del Norte With Elix [Top]
    Elix announced that Banco Mercantil del Norte (Banorte) of Mexico, an affiliate of Grupo Financiero Banorte, has chosen Elix's IVR as its preferred interactive voice response platform for telephone banking services. The IVR platform will help Banorte to handle the more than 20 million calls its contact center receives per year; 80% of these calls, on average, are now handled automatically.


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