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officesupplies.com Selects eGain [Top]
eGain announced that officesupplies.com selected eGain's customer service platform as a hosted service to maximize officesupplies.com's X-treme Customer Care model. officesupplies.com Live is using the eGain Live Web collaboration system and the eGain Mail email management system.
Peregrine and NEON Form Alliance [Top]
Peregrine and NEON announced they are integrating with ERP and CRM applications. The NEON/Peregrine Systems packaged solution will consist of Peregrine Systems adapters and NEON business process accelerators. The solution will provide a platform for building data and business process integration between Peregrine Systems applications and ERP or CRM systems.
Hallmark Selects NCRs Suite [Top]
NCR announced that Hallmark Cards has selected NCR's CRM solution to help the company identify new products and services that appeal to specific consumer segments. The CRM suite will work with the data in Hallmark's NCR Teradata Warehouse to allow the company to fine-tune its products and services to meet and anticipate the needs of consumers.
CIS Standardizes on Siebel [Top]
Siebel announced that Co-operative Insurance Society (CIS), a UK insurer, will standardize its customer-facing operations on Siebel eBusiness Applications. CIS selected Siebel eFinance to create a single customer information management system, enabling CIS to respond more efficiently to queries and offer products targeted to the needs of individual customers.
FCW Builds Net Marketplace On BroadVision [Top]
BroadVision announced that FCW Government Technology Group has selected the BroadVision One-To-One integrated suite of e-commerce applications to provide personalization and scalability for its gBuys business-to-government (B2G) Web site. Gbuys is a new deal-based B2G e-market for commodity IT sellers holding government contracts and federal, state and local government buyers.
Netegrity and Art Technology Form Alliance [Top]
Netegrity and Art Technology Group (ATG) announced that they have entered into an alliance to develop a customized agent that will provide integration between Netegrity’s SiteMinder platform and the ATG Dynamo e-Business Platform. The planned integration will allow companies to leverage the information kept in SiteMinder as part of the Dynamo solution to deliver personalized content based on user identity and entitlements.
Symitar Chooses InterVoice-Brite [Top]
InterVoice-Brite announced that Symitar Systems has selected InterVoice-Brite to supply speech recognition applications for the interactive voice response (IVR) systems serving their installed base of 250 credit unions. Implementing speech recognition technology on customers' IVR systems provides customers with faster, more efficient automated transactions.
Aegis Reports Second Quarter Results [Top]
Aegis Communications reported results for the quarter and six months ended June 30, 2000. Total revenues generated during the quarter ended June 30, 2000 were $70.0 million as compared to $58.0 million in the second quarter a year ago, an increase of $12.0 million, or 21%. Earnings in the second quarter of 2000 increased approximately $3.2 million to $1.8 million from a deficit of approximately $1.4 million in the prior year period.
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