Headline News for CRM
 |
|
|
 |
| Free Newsletter! | ||||||
| Send it to a Colleague | ||||||
|
||||||
| Required Reading | ||||||
|
||||||
|
Featured Event |
||||||
|
STI
Knowledge e>Support Knowledge Center Symposium |
||||||
|
|
||||||
Other
News
Genesys
With eshare [Top]
eshare announced a licensing and reselling agreement to
integrate Magellan, eshare's agent scripting tool, with
Genesys' G6 Outbound Contact offering. According to the
contract, Genesys will pay eshare an undisclosed amount
for each agent license sold. The licensing of Magellan
will enable Genesys to deliver businesses a richer
outbound solution that provides an integrated desktop for
agent scripting, ability to navigate via complex
information flow, access multiple customer databases and
hosts to both personalize interactions and cross-sell
during customer contact.
VisionAIR
Selects Remedy [Top]
Remedy announced that VisionAIR has selected Remedy
Customer Support. VisionAIR will utilize Remedy's
solutions to log and track customer issues, suggestions
and information requests for timelier and more effective
customer support.
Firepond
Concierge Selected For Government [Top]
Firepond announced that Gloucestershire County Council in
the U.K. has selected Firepond's Concierge web
self-service solution to facilitate access to their web
portal, called the "Gloucestershire Gateway."
With Concierge, users will be able to type in a question
in their own words and be directed to the web page
containing the relevant information and/or have their
question answered directly, without the intervention of a
customer service agent.
Sears
Chooses PCsupport.com [Top]
Sears and PCsupport.com announced an agreement for
PCsupport.com to provide online technical support services
to Sears current and new computer customers. Every service
contract and manufacturer's warranty for computers
purchased at Sears stores across the United States, and
through sears.com, now includes access to PCsupport.com's
MyHelpDesk system, a suite of help desk services,
including email, chat and advanced desktop sharing
capabilities.
PRIMEDIA
With EDS [Top]
EDS announced PRIMEDIA has renewed its agreement for EDS
to provide outsourced Customer CRM subscription
fulfillment services for 9.1 million PRIMEDIA magazine
subscribers. EDS will provide PRIMEDIA with list
conversion, basic fulfillment, statistical, mailing and
warehousing and Internet services.
UniPress
Wins Award [Top]
UniPress announced that its FootPrints issue management
software has been presented with a 2001 CRM Excellence
Award by the Technology Marketing Corporation. FootPrints
is web-based, offering a centralized software tool for
organizations to submit, track and manage issues, tasks
and solutions.
Intecom
Centergy Implemented At Microsoft [Top]
Intecom announced it has completed a series of
installations and upgrades for customer Microsoft.
Microsoft has also deployed the Intecom Centergy call
center management solution for call center monitoring and
historical reporting, providing a single solution which
scales with their large call center.
KANA
Wins Award [Top]
KANA announced that both KANA Response and KANA Service
have been chosen by Customer Inter@ction Solutions
magazine, as winners of the second-annual 2001 CRM
Excellence Awards. Customer Inter@ction Solutions chose
KANA's products because of their ability to create
customer experiences that result in increased customer
satisfaction and loyalty while decreasing contact center
costs and increasing overall ROI.
Front
Page News
| RealMarket Live! Webcast | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| How to Turn Around your Stalled CRM Implementation | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Listen
 Lane Michel Peppers and Rogers Group |
 |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Experts Corner | Required Reading | Events Calendar | Career Opportunities | CRM Info | Suppliers
About | Contact | Home | Board of Advocates | Affiliations
Copyright (c) 2001 RealMarket, Inc. All Rights Reserved. ISSN: 1534-1135 Privacy Policy
The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.