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Local Democratic Party Selects FaceTime [Top]
FaceTime announced that the Santa Clara County Democratic Central Committee (SCCDCC) implemented FaceTime's Instant Messaging solution on its Web site to help the Committee better communicate with its constituents and become more active in the community. FaceTime helps the SCCDCC take advantage of Instant Messaging, to reach out to voters and interact with them in real-time.
The Broadway & Seymour Group [Top]
Interactive Intelligence announced a national reseller agreement allowing the Broadway & Seymour Group of SAIC to market, sell and support Interactive Intelligence's Enterprise Interaction Center (EIC). EIC offers a unified interaction management platform designed to replace proprietary devices such as voice mail systems, Automatic Call Distributors, and fax servers.
mynetsales.com Selects MarketSoft [Top]
MarketSoft and mynetsales.com announced an OEM agreement, in which MarketSoft's flagship product, eLeads, will extend the lead management capabilities of mynetsales.com's existing sales management service. Leveraging the power of MarketSoft's eLeads, mynetsales.com can now help its users automate lead flow to direct sales, as well as to reseller and other channel partners.
Help Desk Online [Top]
Ian Clayton declares that IT without a Service Catalog is like a restaurant without a menu; Bill Werst examines the problem of BLAMESTORMING; and Ben Stephens warns that the failure to create a support plan results in a 'death-march' environment. (Read More)
RightNow Expands Management Team [Top]
RightNow announced an expanded executive management team with the appointments of Chuck Dourlet as VP of marketing, Steve Daines as VP of customer service, and Alan Rassaby as VP of legal & risk management. RightNow Technologies is a player in the Internet customer service market.(Read More)
Oracle CRM Grows [Top]
Oracle reported that CRM applications of the Oracle E-Business Suite 11i reached record sales of $241 million in the company's most recent fiscal year. The Oracle E-Business Suite 11i supports key business functions, enabling companies to automate the customer life-cycle, from marketing and sales through order processing, fulfillment and customer service.
nRealTime Names Pobar Director [Top]
nRealTime is pleased to announce the recent hiring of Joe Pobar as the company’s Director of New Business Development. Pobar, whose office will be located in Denver, Colorado, will oversee the development of nRealTime’s new business ventures.(Read More)
Ask Jeeves Appoints Operating Executive [Top]
Ask Jeeves announced that Adam Klein will become President of the Company effective immediately. A 20-year-plus business executive, Klein brings operational and consulting experience to Ask Jeeves that includes serving as executive vice president and president of global marketing for Hasbro.
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The information contained herein has been obtained from sources believed to be reliable. Real Market is a registered trademark.