August 8, 2002

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Other News

  • Martindale-Hubbell With Siebel
  • Apropos And Planwell Form Alliance
  • Goodwill Uses Vocus
  • ViryaNet Announces Preliminary Results

    • Martindale-Hubbell With Siebel [Top]
    Siebel announced that Martindale-Hubbell has deployed Siebel eBusiness Applications to improve its business processes and enhance its customer service capabilities. The company turned to Siebel Call Center, which aims to enable users to manage, synchronize, and coordinate customer interactions over multiple communication channels.



    Apropos And Planwell Form Alliance [Top]
    Planwell Technology's key markets are customer relationship management (CRM), customer contact management and internal infrastructure management (ITSM) applications. These include such internal and external business processes as help desks, service desks, change management, asset management, purchasing and employee setup and movement. The alliance aims to enable companies to incorporate interaction management technology into their overall Call Center or Help Desk strategy in order to enhance customer loyalty and improve operational efficiencies.



    Goodwill Uses Vocus [Top]
    Vocus announced that Goodwill Industries International has adopted the Vocus PRA suite. Goodwill Industries chose the Vocus Public Relations suite to help streamline operations, enhance management control, deliver measurable results and improve the overall effectiveness of their communications programs.



    ViryaNet Announces Preliminary Results [Top]
    ViryaNet announced preliminary revenues and earnings for the second quarter of 2002. For the quarter ended June 30, 2002, the Company expects to report revenues of approximately $1.5 million and a net loss of approximately $2.6 million, or $0.98 per share.


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