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TopTier Selects Aprimo [Top]
TopTier announced it has selected Aprimo to increase the efficiency, coordination and speed of its web-based and traditional marketing initiatives. Aprimo will provide both campaign management and operational management.
Braun Consulting Joins Forces With Xchange [Top]
Braun Consulting and Xchange announced an alliance to help clients optimize their customer relationships through the delivery of personalized, multi-channel eCRM solutions. Combining Braun's customer management experience with Xchange's eCRM solutions helps to eliminate the barriers between electronic and traditional channels.
Primus Recognized [Top]
Primus announced it has made the lists of several leading technology trade publications including Upside Magazine's Top 600 Technology Companies, Software Magazine's Software 500 and the Managing Systems Magazine's Top 100 Software Vendors. Upside Magazine's Top 600 Technology Companies list is part of the publication's first annual B-2-B issue, a special report that explores the Business-to-Business phenomenon and its ramifications on the New Economy.(Read More)
Firstwave eRM Implemented [Top]
Firstwave Technologies announced the successful implementation of Firstwave eRM within Enterworks. The application suite was rolled out to 60 users in four weeks. Enterworks is also the first customer to utilize an ASP-model for Firstwave eRM.
Bertelsmann Invests In Aspect [Top]
Aspect announced that the Bertelsmann Services Group is investing approximately $1.2 million, in Aspect eCRM solutions. Together, Bertelsmann and Aspect are setting up a centrally controlled platform for CRM by telephone, e-mail, fax and the Internet.
ServicePower Wins Award [Top]
ServicePower announced that ServicePower 2000 was voted "Best Workforce Management Solution" at the Field Service Solutions 2000 show on August 2nd in Chicago. The "Best of Show" awards recognize businesses that have shown excellence in the field service industry.(Read More)
Kana Bolsters Expansion [Top]
Kana announced the establishment of a Japanese subsidiary, Kana Japan K.K., and the immediate start of full-scale sales activities. Kana will deliver Web-architected solutions to Japanese companies that are now poised to leverage the Internet to manage relationships among customers, partners and the enterprise.
Intuit Customer Support Earns Certification [Top]
Intuit announced that its Customer Support organization has received certification for the second consecutive year under the Support Center Practices (SCP) Certification program. SCP certification quantifies the effectiveness of customer support centers based upon a set of performance standards and represents best practices in industry.(Read More)
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