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| Front Page News |
- Seagate Technology Selects Exact-fit
- Blue Pumpkin and eGain Form Alliance
- Splashnet Offers Private Branding
- RightNow Launches Alliance
- Kana Solutions To Help eToys
- Nexgenix Partners With E.piphany
- Peregrine Alliance Enables End-to-End Lifecycle Management
- eConvergent Acknowledges Support for AMR Research
| Other News |
Applicast and Aspect Ally [Top]
Applicast and Aspect Communications announced that they have chosen to bring Applicast to mid-market companies. Applicast will provide outsourcing of the Aspect Customer Relationship Portal thereby enabling aggressive-growth businesses to ensure consistent interactions with their customers.
AFSMI Announces Webcast [Top]
AFSMI announced that services pricing expert Al Hahn will present the latest trends in pricing, along with some common mistakes to avoid. The seminar, titled “Drive Revenues and Profit with Improved Pricing,” will be presented on August 10, 2000 at 12 noon EDT via their web site.(Read More)
LivePerson Selects HearMe [Top]
HearMe announced that LivePerson has selected HearMe as its real-time VoIP technology partner. In future offerings of its Customer Interaction Suite, LivePerson will offer to its new and existing clients live voice interaction capability via HearMe.
USA Group Selects LivePerson [Top]
USA Group selected LivePerson to provide live online customer service on its College Info Source Web site. The LivePerson real-time chat technology enables college-bound and current students and their parents to instantaneously communicate with education loan experts through the College InfoSource site.
800 Support Achieves HDI Certification [Top]
Help Desk Institute (HDI) announced the first organization to achieve HDI Certified Support Center status since the program completed its beta phase earlier this year. 800 Support, operator of customer support contact centers and end-user help desks for brick-and-click companies, has successfully undergone an audit of its support center, and has achieved this designation.
SITEL to handle eCRM training [Top]
SITEL announced the signing of a three-year framework contract to design and deliver training solutions for the Inland Revenue’s new contact centers due to be opened over the next few years. SITEL Consulting’s role will be to design training solutions on the soft skills necessary for working within a contact center environment.
MessageMedia Delivers for ccRewards.com [Top]
MessageMedia announced that it has signed an agreement with ccRewards.com to deliver newsletters and product promotions by e-mail. ccRewards.com will utilize a range of MessageMedia services, such as e-mail marketing, electronic newsletter transmission, and personalized content delivery.
Support.com Announces Revenues [Top]
Support.com announced its financial results for the second quarter ended June 30, 2000. The Company reported record revenues of $3.6 million, an increase of 625% from $0.5 million in the second quarter ended June 30, 1999, and an increase of 91% from $1.9 million in the first quarter ended March 31, 2000.
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