August 6, 2003

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  • Concerto Helps Australian Cable & Telephony
  • Aussie Group Partners With TeleTech Australia
  • Hispanic Customers Rely On Customer Service In Spanish

    • Concerto Helps Australian Cable & Telephony [Top]
    Concerto Software announced that one of Australia's outsourced contact centers, Australian Cable & Telephony (AC&T), has selected Concerto Software's unified customer interaction management (CIM) solution for implementation in its 100-seat national contact center in Melbourne. Concerto Software is expected to help AC&T increase productivity and enhance the breadth and quality of services it can offer customers.



    Aussie Group Partners With TeleTech Australia [Top]
    TeleTech Holdings announced TeleTech Australia signed a multi-year agreement with the Aussie Group. Under terms of the agreement, TeleTech Australia will provide support for existing Aussie Home Loans customers, and serve as the primary initial contact for new inquiries to Aussie's national mortgage brokerage service, known as Aussie Mortgage Market.



    Hispanic Customers Rely On Customer Service In Spanish [Top]
    High quality customer service in Spanish is a differentiating factor when Hispanics shape corporate brand images and, most importantly, when they make purchase decisions among competitors. According to the national study "Customer Service Impact on Consumer Choice, Loyalty, Brand Reputation and Sustainable Growth" by The Santiago Solutions Group and Hispanic Teleservices Corporation, Hispanic loyalty is fragile as this segment places enormous weight on the consistent delivery of high quality customer support in Spanish.


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