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News
Telamon
And Remedy Collaborate [Top]
Telamon announced an expanded alliance with Remedy to empower
mutual customers with enhanced capabilities for two-way wireless
urgent messaging. The technology alliance aims to provide Remedy
customers with messaging capabilities to automate information
flow for problem management, problem resolution, reporting and
measurement.
Cisco
IP Contact Center Builds Momentum [Top]
Cisco announced a range of technology and systems integration
relationships to support the Cisco Internet Protocol Contact
Center (IPCC) solution and further improve the Cisco IPCC
solution's functionality and interoperability within the contact
center.
Northwestern
Mutual With Siebel [Top]
Siebel announced that Northwestern Mutual is using Siebel
eBusiness Applications to expand its customer-facing operations.
Following the deployment of Siebel Service in its call centers,
Northwestern Mutual will introduce Siebel Sales to professionals
in its Financial Network.
Atlantida
With BroadVision [Top]
BroadVision announced that Editorial Atlantida S.A. has launched
``Gente Online,'' the first of six new portals for each of its
publications, powered by BroadVision applications. Atlantida's
Interactive Media Division is using BroadVision InfoExchange
Portal and BroadVision One-To-One Publishing to create online
presences for its magazines and promote personal relationships
with its customers.
Ministry
Of Defense Pilots Teradata [Top]
Teradata announced it has signed an agreement to supply the UK
Ministry of Defense with a Teradata data warehouse solution to
collect and analyse data about its Sea King helicopter fleet.
The Sea King unit sees this data warehouse solution as one of
the enablers for meeting the goal of reducing its output costs
by 20% while improving the support provided to frontline
commands.
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