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BackWeb Files Registration Statement [Top]
BackWeb Technologies announced that it has filed a Registration Statement on Form S-3 with the U.S. Securities and Exchange Commission to register 704,408 ordinary shares held by selling shareholders pursuant to an investor rights agreement executed in connection with BackWeb's IPO effective June 6, 1999.
Ask Jeeves and HearMe Announce Partnership [Top]
HearMe and Ask Jeeves announced a partnership. Ask Jeeves will integrate HearMe's real-time VoIP technology into Jeeves Live. In addition, HearMe will enhance customer service on its Web properties by integrating Jeeves Relevant Answers. HearMe’s capability enables online customers to simply click on a button and call directly from their PC into a company’s call center.
Firstwave with LeadMinder.com [Top]
Firstwave Technologies and LeadMinder.com announced a relationship that will provide Firstwave customers increased sales effectiveness by offering LeadMinder.com’s automated inquiry management service in conjunction with Firstwave’s web-based relationship management application. LeadMinder.com will find, qualify and develop new leads for companies that are using eRM, Firstwave’s Internet relationship management application suite.
WineShopper.com Uncorks Kana [Top]
Kana announced that WineShopper.com has selected Kana eBusiness System and Kana Service to deliver superior customer care for its wine Web site. WineShopper.com is employing Kana's e-business technology to create a personal online experience for each customer, leading to a higher level of customer service.
GovConnect and Interactive Intelligence [Top]
Interactive Intelligence and GovConnect announced a marketing agreement that integrates technologies from both companies, giving government agencies a one-stop-shop for multimedia customer service solutions. This joint solution will help meet the demand for more efficient customer service within the public sector, particularly in the area of e-Government.
IMAGINE Receives Editors Choice Award [Top]
IMAGINE announced that it was awarded the "Call Center CRM Solutions Editor's Choice" Award presented by Technology Marketing Corporation (TMC). Imagine's Visual Meeting was chosen for outstanding achievement as a worldwide leader in the computer-telephony industry. Imagine's Visual Meeting is a high performance communications software solution that Web-enables contact centers with interactive tools and an intelligent IP ACD.(Read More)
APAC Reports Second Quarter Results [Top]
APAC Customer Services reported consolidated financial results for its second quarter and first six months of 2000. Net income was $4.0 million for the second quarter of 2000 on net revenue of $118.6 million. This compares to net income of $1.1 million for the second quarter of 1999 on net revenues of $103.0 million.(Read More)
Hyperion Reports Fiscal 2000 Results [Top]
Hyperion announced fourth quarter revenues of $148.1 million, an increase of 33 percent over the $111.4 million reported for the fourth quarter of fiscal 1999. Net income in the fourth quarter of fiscal 2000 grew to $9.1 million, or $0.27 per diluted share, compared with $5.4 million, or $0.17 per diluted share in 1999.
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