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RealMarket Live! - Webcasts ON DEMAND |
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"CRM is Dead. Long Live CRM"
CRM has many faces. Some view it as a pivotal management strategy - a useful way to improve customer satisfaction - or a complex IT initiative. But all agree that CRM is experiencing a major renaissance as businesses turn their focus from cost-cutting to growth. Based on one of Gartner's most popular research notes of all time, come listen to world-renowned Gartner CRM analyst Scott Nelson has to say about this renewed interest.
(Listen Now)
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Must-Hear for:
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Anyone interested in learning how Gartner views CRM among all IT initiatives.
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What you will learn:
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Results of Gartner research (free download available at the end of the webcast).
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Featured Expert(s):
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Scott Nelson, Vice President, Gartner
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Archive
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syndicate RealMarket Live! on your web site |
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NICE Systems Reports Second Quarter 2004 Results
NICE Systems announced results for the quarter ending June 30, 2004. Revenue for the second quarter of 2004 was $61.3 million, up 12% from the same quarter of 2003 and up 5% sequentially due to strong growth in enterprise-related revenue in the contact center/trading floor market.
MicroStrategy Reports Financials
MicroStrategy announced its financial results for the three-month period ended June 30, 2004, reporting GAAP earnings of $0.67 per share on a diluted basis, a more than four-fold increase over the second quarter of 2003. Second quarter 2004 revenue was $49.9 million versus $43.6 million in the second quarter of 2003, a 14 percent increase. Revenue in the first quarter of 2004 was $49.1 million.
Applix Reports Continuing Profitability
Applix reported that revenue for the quarter ended June 30, 2004 was $7.26 million, a 22% increase over second quarter 2003 revenues of $5.94 million. For the first time since the sale of its customer relationship management (CRM) business during the first quarter of 2003, Applix is now reporting revenues that are comparable on a year-over-year basis -- both quarterly periods include only revenue derived from its analytics business (BI and BPM software).
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Required Reading |
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Physician Referral: Evolving Beyond The Call
Hospital-sponsored physician referral programs have existed for several decades. Early versions used manual processes to select appropriate physicians to whom referrals were sent. Documentation of the referral was via paper, pencil, and index cards. Today, physician referral programs are at the very core of hospitals' patient acquisition and retention programs.
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Archive of past Required Reading articles |
- Citrix Announces GoToMeeting for Online Meetings - Citrix GoToMeeting provides screen-sharing technology to allow presenters to share PowerPoint slides, financial spreadsheets or any other PC . . . more >>
- SupportSoft Introduces ServiceVerify to Help Speed VoIP, Video and Broadband Adoption - SupportSoft introduced ServiceVerify, a new software solution which enables digital service providers to automatically verify the successful . . . more >>
- HDI To Offer ITIL Foundations Course Online - This course will introduce IT service management professionals to ITIL and prepare them for implementing ITIL processes in their organizatio . . . more >>
- Spoke Software Introduces New sforce Solution - Spoke Software and salesforce.com announced availability of Spoke's sforce-certified Team Edition and Enterprise Edition products. Integrate . . . more >>
- Dubuque Stamping & Manufacturing Selects Epicor - Vantage is delivered 'out of the box' with built-in workflows that enable manufacturers to manage the entire order cycle: from Marketing and . . . more >>
- Witness eQuality Earns "Users Choice" and "CRM Excellence" Honors - Witness Systems' eQuality earned the number one position in this year's "contact center quality monitoring" category in the Sixth Annual Use . . . more >>
- E.piphany to Make E.6 Available on Linux - E.piphany has chosen Red Hat Enterprise Linux as its initial supported Linux platform. E.piphany has joined the Red Hat Ready partner progra . . . more >>
- Glenmede Trust Rolls Out Onyx Enterprise CRM 5.0 - With Onyx CRM, Glenmede now has the ability to see all data about all customers across its sales, client services, and marketing business un . . . more >>
- Advancial Federal Credit Union With Spanlink Communications - Spanlink Communications announced that Advancial Federal Credit Union has met their goals of improving customer service while decreasing ope . . . more >>
- Apropos Technology Names McCrabb Interim CEO - David McCrabb will be assuming this role in mid-August while the Board conducts a search to identify candidates for this position. McCrabb w . . . more >>
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| Stock Index |
| RealMarket |
34.65
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-0.87%
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| Stock Index: | Tell me more |
| Dow Jones | 10,179.16 | 0.39% |
| Nasdaq | 1,892.09 | 0.25% |
| S&P 500 | 1,106.62 | 0.44% |
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| Amdocs | 21.5 | -0.2 |
| APAC | 1.76 | -0.08 |
| Apropos | 3.06 | 0 |
| Ask Jeeves | 28.91 | -0.17 |
| Aspect | 8.88 | 0.41 |
| Astea | 8.57 | 0.08 |
| ATG | 0.89 | -0.06 |
| AVAYA | 14.33 | -0.32 |
| Blue Martini | 2.76 | -0.07 |
| Broadvision | 2.62 | -0.06 |
| chinadotcom | 6.02 | -0.1 |
| Chordiant | 3.14 | 0.04 |
| ClickSoftware | 1.65 | -0.03 |
| Convergys | 13.36 | 0.12 |
| E.piphany | 3.9 | -0.1 |
| eLoyalty | 6.51 | -0.44 |
| Epicor | 12.01 | -0.37 |
| eOn | 1.21 | -0.01 |
| Firstwave | 1.69 | 0 |
| Group 1 | 22.98 | 0 |
| HP | 20.37 | 0.22 |
| ICT Group | 9.01 | -0.13 |
| Interact Intell | 4.1 | -0.06 |
| Interv Brite | 8.65 | -0.16 |
| KANA | 1.42 | -0.06 |
| LivePerson | 2.65 | 0.13 |
| Motive | 8.57 | -0.03 |
| NCR | 46.13 | -0.3 |
| NICE | 21.45 | -0.05 |
| Nortel Networks | 3.82 | 0.16 |
| Onyx Software | 4.09 | -0.02 |
| Oracle | 10.67 | 0.16 |
| Pegasystems | 6.43 | 0 |
| PeopleSoft | 17.62 | -0.4 |
| Primus | 1.03 | -0.02 |
| Rainmaker | 1.69 | -0.03 |
| salesforce.com | 12.81 | -0.2 |
| SAP | 40.05 | 0.04 |
| Selectica | 3.77 | -0.21 |
| Sento | 5.99 | 0.29 |
| ServiceWare | 0.47 | -0.02 |
| Siebel | 7.88 | -0.22 |
| Sitel | 2.82 | -0.18 |
| SPSS | 14.65 | -0.15 |
| SupportSoft | 8.69 | -0.05 |
| Sykes | 6.65 | 0.06 |
| Tekelec | 19.21 | -0.22 |
| Teletech | 8.75 | 0 |
| Verint | 32.52 | 0.81 |
| Vignette | 1.39 | -0.04 |
| ViryaNet | 3.4 | -0.17 |
| West Tel | 25.04 | -0.03 |
| Witness | 12.92 | -0.39 |
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| As of close
08/02/04
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RealMarket Resource Center |
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Resource
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Description
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Events:
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SSPA Conference @ Savannah -
The SSPA Conference @ Savannah, October 3 - 6, delivers business intelligence for the future of support demand, technology, and people. Find out what the next 3 to 5 years hold and what actions to take. Highlights include "SSPA Support Demand Study: Cost of Ownership Under Attack" keynote; Power Panel of support industry CEOs "The Future of Support Technology: Making the Right Investment at the Right Time;" and Power Panel "Spyware - Tech Support's Worst Nightmare." The agenda also includes breakout sessions like: "Integrating CRM + KM for High-Value Customer Support" by Novell's Kenny Bunnell; "The Next Generation of Enterprise Support Services" by PeopleSoft's David Hare; "Establishing Profit-Driven Principles for Value and Differentiation" by Cisco Systems' James Glueck; and "The Changing Face of Support Services" by Internet Security Systems' Sally Foster and Porter Research's Bill Porter. Register today to guarantee the future of your support center.
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
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