August 3, 2001

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Expert's Corner
Q: Scaling Support: What does it mean for you and your customers?
Answer

Chris Kauffman
Motive Communications, Inc.
 
Required Reading

"The Six Support Trends of the New Millenium"
by Pete McGarahan - Chairman, STI Knowledge 2000
 
 

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September 18-20, 2001
Metro Toronto Convention Center - Toronto, Ontario
 
 


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Other News


Telamon And Remedy Collaborate [Top]
Telamon announced an expanded alliance with Remedy to empower mutual customers with enhanced capabilities for two-way wireless urgent messaging.



OpenNetwork And Selectica Partner [Top]
OpenNetwork and Selectica announced the formation of a technology alliance. The companies aim to work together to provide joint customers with a range of security components, including single sign-on capabilities, improved ISS efficiencies and Web access control.



Aspect And Covigo Partner [Top]
Aspect and Covigo announced a partnership to enable customers and employees to reach businesses anytime, anywhere and on any device. Aspect and Covigo will provide mobile business communications solutions by integrating the Covigo suite of mobile business applications with the Aspect Contact Server.



Kivera And Acxiom Join Forces [Top]
Acxiom announced that it has entered into an agreement to supply business telephone directory products to Kivera. Kivera will integrate Acxiom's InfoBase Business Telephone Directory file into its data resources to enhance service to its customers.


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Dow Jones 10,551.18 +0.39%
Nasdaq 2,087.35 +0.92%
S&P 500 1,221.11 +0.41%
Apac Cust Svc 3.12 -0.08
Applix Inc 1.44 -0.04
Apropos Tech 2.10 -0.05
Ask Jeeves Inc 1.56 +0.00
Aspect Comms 5.82 +0.09
AVAYA 12.50 -0.27
Blue Martini 1.61 +0.06
Broadvision 3.62 -0.03
Chordiant Sftwr 2.90 -0.20
Convergys Cp 31.15 -0.50
Davox Corp 8.97 +0.08
Delano Tech Cp .21 -0.02
E.piphany Inc 9.02 +0.02
eGain Comms Cp 2.09 +0.05
eLoyalty Corp .52 +0.01
Eshare Tech 2.44 +0.02
Firepond Inc .62 +0.00
HNC Software 28.60 +0.46
ICT Group Inc 15.00 -0.15
Interact Intell 7.73 -0.17
Interv Brite 13.22 +0.25
Kana Comms 1.75 -0.04
Liveperson Inc .13 -0.02
NICE 15.13 +0.43
Nortel Networks 8.11 -0.08
Onyx Software 4.23 -0.53
Oracle 18.30 -0.02
Pegasystems Inc 4.14 +0.16
PeopleSoft 43.75 -0.30
Peregrine Sys 28.69 -0.27
Pivotal Corp 9.20 -0.02
Primus Knowldge 3.49 -0.21
Rainmaker Sys .70 +0.00
Remedy Corp 34.79 -0.20
Selectica Inc 3.05 +0.05
ServiceWare .39 +0.01
Siebel Systems 37.00 +0.93
Sitel Corp 1.40 -0.23
Support.com 2.15 -0.05
Sykes Enterpris 8.02 -0.24
Syntellect 1.70 +0.20
Teletech Hldgs 7.50 -0.35
Vignette Corp 8.29 +0.09
ViryaNet .90 -0.10
West Teleserv 25.00 -0.05
Witness Systems 10.85 -0.35
Xchange .58 +0.03
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