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PeopleSoft Enhances Analytics [Top]
PeopleSoft announced Internet CRM Analytics applications that will allow companies to transform customer data into information that can be used throughout the enterprise. The new applications development -- the PeopleSoft Marketing Effectiveness Workbench, Sales Effectiveness Workbench, Support Effectiveness Workbench and Customer Scorecard--will be added to the PeopleSoft CRM Analytics product line.
Apropos Technology Launches Next Generation [Top]
Apropos announced the next generation of its multimedia interaction management product suite, Apropos Version 5. The features include enhanced E-mail and Web interaction handling tools; enterprise-class service for geographically dispersed contact centers, and an application platform that can support the migration to emerging Voice-over-IP solutions.
Cincom and Interactive Intelligence Announce CRM Solution [Top]
Interactive Intelligence and Cincom announced the availability of Cincom Encompass 3.4. Encompass 3.4 now includes Web chat for real-time customer interaction, and unified messaging for centralized multimedia message processing.
CorVu and Astea Announce Agreement [Top]
CorVu and Astea announced a reseller relationship. Astea will offer CorVu's CorBusiness and CorManage products as components of their DISPATCH-1 and ServiceAlliance CRM offering. In addition, Astea will provide services and support for all CorVu products.
SYMON Adds New Technology [Top]
SYMON announced the addition of multiple new features to its DeskView real-time desktop messaging solution. With DeskView, SYMON extends its real-time messaging capabilities to individual workstations and delivers discreet messages to a desktop without disturbing the application that is currently active.
eConvergent Completes Financing [Top]
eConvergent announced the completion of a $34 million second round equity financing by five leading investment firms: Technology Crossover Ventures, Crosspoint Venture Partners, Morgan Stanley Dean Witter, Bay Partners and Comdisco Ventures. Proceeds will be used to expand sales, marketing, partner development, as well as extend its technology infrastructure and service operations.(Read More)
Supportgate.com Announces Previo As New SVA [Top]
Supportgate.com announced that Previo has joined the Service Vendor Alliance (SVA). The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community.(Read More)
MicroStrategy Strengthens Management Team [Top]
MicroStrategy announced that it has strengthened its management team. Effective immediately, Eric Brown, an executive with over ten years experience in senior financial management roles at companies including Electronic Arts, DataSage and Haagen-Dazs, will assume the role of Vice President, Finance and Chief Financial Officer for MicroStrategy. Mark Lynch will assume the new position of Vice President and Chief Administrative Officer. Eric Driscoll, has assumed the position of Vice President, Corporate Development.(Read More)
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