August 2, 2002

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Other News

  • Networked Call Center Market Set To Grow
  • Start Amadeus Selects Nortel
  • SAP Wins Apparel Customers
  • Excelcom Selects Amdocs
  • NICE Reports Q2 Results
  • Businesses Increase Investment In MarketFirst

    • Networked Call Center Market Set To Grow [Top]
    A new report by independent market analysts Datamonitor concludes that the market for advanced network routing services is on the verge of boom as multi-site routing solutions are becoming popular with large and medium-sized firms globally. They also announced that this shift will provide lucrative revenues opportunities for telcos, technology vendors and service providers, and also grow the number of agent positions in networked call centers.



    Start Amadeus Selects Nortel [Top]
    Start Amadeus has selected Nortel Networks to build a multiservice ATM/IP backbone infrastructure throughout Germany and manage the migration from their existing X.25 network platform. This system will also provide an Internet Protocol Virtual Private Network (IP-VPN) designed to give Start Amadeus' customers additional security services.



    SAP Wins Apparel Customers [Top]
    SAP announced new business among apparel and footwear companies of diverse sizes, industry segments, and locations, seeking to leverage SAP's global expertise and leadership in the industry. Companies, including And1, Fossil, Fornari, and Global Brand Marketing Inc., have selected SAP Apparel and Footwear (SAP AFS) to generate measurable benefits in terms of costs, revenues, and strategy.



    Excelcom Selects Amdocs [Top]
    Amdocs announced that PT Excelcomindo Pratama has selected Amdocs solutions for customer care and billing including prepaid, postpaid, Partner Relationship Management (PRM) and CRM. Amdocs will provide excelcom with a single billing and CRM platform for all GSM, GPRS and next generation mobile services.



    NICE Reports Q2 Results [Top]
    NICE Systems announced unaudited results for the quarter and six months ending June 30, 2002. Revenue for the second quarter of 2002 was $38.2 million compared with $30.5 million for the second quarter of 2001 and $36.1 million for the first quarter of 2002.



    Businesses Increase Investment In MarketFirst [Top]
    MarketFirst Software announced that more than 20 customers purchased new licenses and extended deployment of the MarketFirst solution in the first half of 2002. New MarketFirst customers, including FranklinCovey, Iona Technologies and Sharp Electronics, have joined the ranks of current MarketFirst customers that are improving their marketing effectiveness and achieving impressive ROI for their organizations.


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