August 1, 2002

  Previous Issue                                                                      About    Contact    Affiliations    Home                           


Headline News for CRM

          Alt Text

 

News Search:

 

 
Free Newsletter!
Subscribe to RealMarket Today!

 TEXT HTML
Privacy Policy
 
Send it to a Colleague
Send this report to a colleague with your personal message.
 
CRM Success Stories

Search a database of hundreds of CRM Success Stories
 
Expert's Corner [search]
 The Future is Open
More:

Terry Murphy
Rockwell FirstPoint Contact
 
Required Reading [search]

"Absolute Profitability"
by Ginger Gagen - Sedona Corporation

 
 

Featured Event [search]

DCI's Customer Relationship Management Conference & Exposition
August 28-30, 2002
Jacob K. Javits Convention Center - New York, NY

 
 

Online Training

Learn one-to-one strategy
Now Available from RealMarket
and
Peppers and Rogers Group

 
 


Other News

  • Ford And Caterpillar Initiative With SAP
  • Sikorsky Aircraft Takes Off With Vignette
  • Firstwave Deploys eCRM Solution For Speedy Hire
  • NetManage Issued Patent
  • ATG Strikes Deal With Telewest
  • Healthcare Providers With iSky
  • Group 1 Software Reports Revenue

  • Ford And Caterpillar Initiative With SAP [Top]
    SAP announced a software initiative with Ford Motor Company and Caterpillar to develop a service parts supply chain software solution. The software solution aims to facilitate increased service levels of spare parts and reduced logistics costs, enabled by mySAP Supply Chain Management and mySAP Customer Relationship Management software.



    Sikorsky Aircraft Takes Off With Vignette [Top]
    Vignette announced that Sikorsky Aircraft is powering its corporate and customer service Web sites using Vignette V6 content management applications. Vignette solutions are powering Sikorsky's main Internet site, www.sikorsky.com, as well as its customer service site, wcs.sikorsky.com.



    Firstwave Deploys eCRM Solution For Speedy Hire [Top]
    Firstwave Technologies UK Limited has been selected by Speedy Hire to implement an eCRM solution that provides access to customer information. Firstwave eCRM will be deployed as a hosted solution for Speedy Hire's Major Accounts team in the first phase of the project.



    NetManage Issued Patent [Top]
    NetManage announced that it has been issued a patent by the United States Patent and Trademark Office for its method for providing a persistent HTTP tunnel between a client and a Web server.



    ATG Strikes Deal With Telewest [Top]
    ATG announced the ATG Enterprise Portal Suite has been selected by Telewest to enable personalized, e-business initiatives from a single unified platform. For ATG, the implementation will highlight the strengths of its applications across the frontline of Telewest's service organization.



    Healthcare Providers With iSky [Top]
    iSKY announced that its customer satisfaction programs have enabled several healthcare providers to increase plan policy and procedural compliance as well as decrease patient defection. In one program, iSKY contacted new managed healthcare members to inform them of plan policies and procedures. As a result of this program, adjustments were decreased by 25 percent, claims denials were decreased by 48 percent and preventative care visits were increased by six percent.



    Group 1 Software Reports Revenue [Top]
    Group 1 Software reported first quarter revenue of $23.4 million for its first fiscal quarter ended June 30, 2002, compared with the prior year's first quarter revenue of $20.8 million. Diluted earnings were $0.14 per share compared with $0.01 per share the prior year.


    Front Page News

     

     

    RealMarket Live! Webcast
    Support Automation: Essential to the Enterprise . . . And Beyond
    Listen

    Bruce Mowery
     Supportsoft

    Archive       Current       Future
     
    Concerto Software

     

    Stock Index
    RealMarket25.13-2.76%
    Stock Index:Tell me more 
    Dow Jones08,736.59+0.65%
    Nasdaq1,328.26-1.18%
    S&P 5000,911.62+1.21%
    Amdocs7.35-0.15
    Apac Cust Svc 3.58-0.10
    Applix Inc 1.26-0.04
    Apropos Tech 1.80+0.14
    Ask Jeeves Inc 1.05-0.01
    Aspect Comms 1.51-0.05
    Astea.75-0.05
    ATG1.22+0.01
    AVAYA1.49-0.01
    Blue Martini.84+0.05
    Broadvision .34+0.00
    Chordiant Sftwr .80+0.00
    Click Software.50+0.05
    Convergys Cp 15.12+0.27
    Concerto Sftwr6.25+0.05
    divine2.94+0.35
    E.piphany Inc 3.96-0.24
    eGain Comms Cp .190.00
    eLoyalty Corp 4.80+0.45
    Epicor1.40+0.00
    eOn Comms.56+0.01
    Firepond Inc .30+0.05
    FirstWave10.20+0.20
    Hewlett-Packard14.15+0.17
    HNC Software18.09-0.49
    ICT Group Inc15.80-0.20
    Interact Intell 3.08+0.02
    Interv Brite 1.78+0.26
    J.D. Edwards11.12+1.05
    Kana Software 1.72-0.05
    Liveperson Inc .62-0.07
    NICE12.00+0.25
    Onyx Software 2.71-0.07
    Oracle10.01+0.15
    Pegasystems Inc 8.15-0.01
    PeopleSoft17.98-0.56
    Peregrine Sys .24-0.03
    Pivotal Corp 2.91-0.03
    Primus Knowldge .44-0.01
    Rainmaker Sys .26-0.03
    SAP18.70-0.73
    Selectica Inc 3.54-0.11
    Sento.59+0.00
    ServiceWare.350.00
    Siebel Systems 9.40-0.52
    Sitel Corp 2.20-0.15
    SupportSoft2.43-0.08
    Sykes Enterpris 6.51-0.14
    Syntellect .40+0.00
    Tekelec6.74-0.31
    Teletech Hldgs 5.67-0.36
    Vignette Corp 1.42-0.08
    ViryaNet2.34-0.10
    West Teleserv 18.00+0.15
    Witness Systems 5.31-0.14
    As of close 07/31/2002
      Witness Systems

     RealMarket Today! (SearchArchiveSubscribeUnsubscribe) |  RealMarket Live (UpcomingArchive)
    Experts Corner  |  Required Reading  |  Events Calendar  |  Career Opportunities  |  Online Training  |  CRM Info  |  Suppliers
    About  | Contact  | Home  | CRMAdvocates  | Affiliations
     
    Copyright (c) 2002   RealMarket, Inc.   All Rights Reserved.   ISSN: 1534-1135    Privacy Policy
    The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.