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E.piphany
Expands Relationship With Pier 1 Imports [Top]
E.piphany announced that Pier 1 Imports has expanded its use of
the E.piphany E.5 system. Pier 1 will continue its focus on the
customer by integrating E.piphany's analytics and campaign
management components with its existing call center technology
also provided by E.piphany.
Motive
Certified For Remedy Product Line [Top]
Motive announced that its ServiceNet platform has officially
been certified for integration with Remedy. The certification of
Motive's Integration Adapter for Remedy builds on a three- year
sales, marketing and technology partnership spanning 10 joint
customers that utilize Motive/Remedy AR System integrated
solutions.
Viryanet
Joins Micromuse Alliance [Top]
ViryaNet and Micromuse announced that ViryaNet has joined the
Micromuse Alliance Program. The integration will allow
Micromuse's Netcool/OMNIbus application to monitor the
statistical values from network devices and send a signal to
ViryaNet if it detects a problem or if a threshold has been
exceeded.
Aprimo
Announces Growth [Top]
Aprimo announced its quarterly revenues grew by 50 percent
sequentially as organizations signed on as customers. The list
includes among others: Amway, Delta Faucet Company, Nedcor,
Peugeot, and Unisys.
eGain
With Siemens [Top]
eGain has announced that two of its solutions used to Web-enable
call centers have completed testing in Siemens Enterprise
Networks Siemens Ready Developer Support Program for operation
with the company's Hicom 300 H communications platform. The
eGain solutions aim to enable companies to combine telephone-
and Web-based customer care into one system with centralized
administration, and a single queue for interactions.
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