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Xchange
Names President [Top]
Exchange announced the appointment of Chris Wagner as President
and Chief Executive Officer of the Company. Mr. Wagner will also
serve on the Board of Directors of the Company.
Sanchez
And Perot Strike Alliance [Top]
Sanchez Computer Associates announced the company has entered
into a marketing, sales and consulting services alliance with
Perot Systems to sell integrated customer information solutions
and retail banking systems to financial institutions. Perot
Systems and Sanchez aim to deliver products and services to
clients that provide expanded market segmentation and CRM.
Neiman
Marcus Selects NCR [Top]
Neiman Marcus has selected NCR Teradata warehouse solution to
help it support and implement its customer relationship
management strategy.
Davox
And Witness To Demonstrate At ICCM [Top]
Davox and Witness Systems will demonstrate how to maximize
contact center efficiency with multi-channel customer
interaction at the point of contact. Jeffrey A. Anderholm,
executive vice president at Davox, and Oscar Alban, principal
market consultant at Witness Systems, will discuss how the
companies' combined technology enables contact centers to review
and learn from previous interactions.
Firm
Joins Siebel [Top]
FIRM announced that it has joined the Siebel Alliance Program as
a Software Partner. Siebel Systems aims to provide a family of
eBusiness applications software enabling multi-channel sales,
marketing and customer service systems to be deployed over the
Web, call centers, field, reseller channels, retail, and dealer
networks.
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