July 27, 2001

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Xchange Names President [Top]
Exchange announced the appointment of Chris Wagner as President and Chief Executive Officer of the Company. Mr. Wagner will also serve on the Board of Directors of the Company.



Sanchez And Perot Strike Alliance [Top]
Sanchez Computer Associates announced the company has entered into a marketing, sales and consulting services alliance with Perot Systems to sell integrated customer information solutions and retail banking systems to financial institutions. Perot Systems and Sanchez aim to deliver products and services to clients that provide expanded market segmentation and CRM.



Neiman Marcus Selects NCR [Top]
Neiman Marcus has selected NCR Teradata warehouse solution to help it support and implement its customer relationship management strategy.



Davox And Witness To Demonstrate At ICCM [Top]
Davox and Witness Systems will demonstrate how to maximize contact center efficiency with multi-channel customer interaction at the point of contact. Jeffrey A. Anderholm, executive vice president at Davox, and Oscar Alban, principal market consultant at Witness Systems, will discuss how the companies' combined technology enables contact centers to review and learn from previous interactions.



Firm Joins Siebel [Top]
FIRM announced that it has joined the Siebel Alliance Program as a Software Partner. Siebel Systems aims to provide a family of eBusiness applications software enabling multi-channel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks.


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S&P 500 1,202.93 +1.04%
Apac Cust Svc 3.07 -0.08
Applix Inc 1.61 -0.02
Apropos Tech 2.27 +0.00
Ask Jeeves Inc 1.14 -0.05
Aspect Comms 5.75 +0.15
AVAYA 12.98 -0.05
Blue Martini 1.68 +0.05
Broadvision 3.08 -0.01
Chordiant Sftwr 2.75 +0.05
Convergys Cp 32.77 +1.24
Davox Corp 8.80 +0.04
Delano Tech Cp .24 +0.03
E.piphany Inc 9.27 +0.55
eGain Comms Cp 2.44 +0.14
eLoyalty Corp .54 +0.10
Eshare Tech 2.38 +0.09
Firepond Inc .70 -0.05
HNC Software 28.99 +0.99
ICT Group Inc 14.40 -1.40
Interact Intell 8.70 -0.41
Interv Brite 11.98 +0.08
Kana Comms 2.02 +0.03
Liveperson Inc .14 -0.01
NICE 14.30 +0.85
Nortel Networks 7.68 +0.00
Onyx Software 4.75 -0.10
Oracle 19.41 +0.15
Pegasystems Inc 3.83 -0.02
PeopleSoft 41.95 +3.55
Peregrine Sys 27.00 +1.29
Pivotal Corp 10.93 +0.55
Primus Knowldge 3.77 -0.18
Rainmaker Sys .83 +0.04
Remedy Corp 33.29 +1.14
Selectica Inc 3.04 -0.05
ServiceWare .38 -0.03
Siebel Systems 34.83 +1.14
Sitel Corp 1.75 +0.05
Support.com 3.50 +0.15
Sykes Enterpris 12.96 +0.04
Syntellect 1.70 -0.05
Teletech Hldgs 7.56 +0.21
Vignette Corp 8.35 +1.51
ViryaNet .80 +0.01
West Teleserv 24.52 -0.48
Witness Systems 9.88 +0.12
Xchange .60 +0.04
As of close 07/26/2001
 

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