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International Call Center Management (ICCM) 2001 Conference &
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Retailers
Deploy Blue Martini [Top]
Blue Martini and Sun Microsystems announced that many
retailers are deploying external CRM applications from Blue
Martini Software on the Sun platform. Customers such as Belk,
Canadian Tire, Gymboree, Mountain Equipment Co-op and Saks
Fifth Avenue are using the solution to integrate their
channels to the customer and leverage the information to
provide more efficient service and increase revenues.
SSPA
Provides Sponsorship Opportunities [Top]
The Service & Support Professionals Association (SSPA)
announced the opportunity for vendors to become a Sponsor of
the SSPA Horizons 2002 World Conference, October 1-4, 2001 in
Savannah, Georgia.. The SSPA Conferences offer opportunities
to some of the key vendors in the IT industry to showcase
their products and services, face-to-face, to a select group
of executives attending the conference.
Virgin
Chooses SAP [Top]
SAP announced that Virgin Megastores has selected the mySAP
Retail Workforce Management solution for deployment of service
staff at its network of stores in North America. Virgin
Megastores will implement the mySAP Retail Workforce
Management solution as part of its ongoing efforts to manage
labor resources for customer service and sales performance.
CIBC
Chooses Norstan [Top]
CIBC has made accessing banking and mortgage services by phone
even easier with the launch of speech recognition technology
from industry leaders in integrated customer contact
solutions-- Norstan Canada, InterVoice-Brite, and SpeechWorks.
Using only their voice, CIBC's more than 2.5 million telephone
banking customers can now register their bills from any phone,
anywhere, any time.
Apropos
Supports Juniper [Top]
Apropos announced that Juniper Networks is using Apropos'
Multi-Channel Interaction Management solution in its multiple
Technical Assistance Centers. The Apropos solution enables
Juniper Networks Customer Support Engineers to better serve
carrier and service provider customers with the solution's
features.
Bayer
Standardizes On Siebel [Top]
Siebel announced that Bayer has standardized on Siebel
eBusiness Applications. The company will use the functionality
of Siebel eBusiness Applications to create a single and
comprehensive view of the entire customer relationship, which
will enhance its ability to identify, win and retain
customers.
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