April 15, 2003

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Other News

  • Citizens With WebTone
  • Philadelphia 76ers Owner To Headline SOCAP Forum
  • Silverpop Continues Growth

    • Citizens With WebTone [Top]
    Citizens Financial Group announced that it will invest more than $100 million over the next three years to further enhance the service it provides to its 2.4 million bank customers. Wray said Citizens has selected WebTone's TouchPoint solution as the bank's customer service and sales platform.



    Philadelphia 76ers Owner To Headline SOCAP Forum [Top]
    Customer service professionals from throughout the country will gather at the Loews Philadelphia Hotel this month to hear from experts in customer satisfaction, motivation and leadership, and learn about the latest call center technology at the 2003 Symposium and Technology Forum presented by The Society of Consumer Affairs Professionals (SOCAP International). Philadelphia 76ers' President Pat Croce, keynote speaker, will kick-off the first full day of the conference with his "Ten Commandments of Customer Service" using the same guidelines he used to become one of the most successful entrepreneurs in the sports industry.



    Silverpop Continues Growth [Top]
    Silverpop continues to exceed growth plans by providing clients a range of e-mail services including strategy, campaign design, management, execution, results tracking, analysis and reporting. Mercury Interactive uses Silverpop's full service solution to create, test, send and track e-mail campaigns, delivering clients and prospects relevant information about events, products announcements and promotions.


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