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RealMarket Feature - "From the Top" |
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"From the Top with Concerto Software"
Jim Foy, Concerto Software's President, CEO and Director has just steered the company through a merger with Melita. Foy is no stranger to big deals: Concerto itself was formed from the merger of Cellit and Davox in January 2002. In this discussion, he talks about the global state of contact centers, the Melita merger and Concerto's objective: becoming the number one provider of Customer Interaction Management (CIM) solutions.
(Read Now)
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Featured Expert(s):
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Jim Foy, President and CEO, Concerto Software
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Exstream Adds New VP
Exstream Software announced that Richard Troksa has joined the company as vice president of business development. Mr. Troksa brings to Exstream over 19 years of experience in development, strategic planning and marketing segmentation focusing on software and service solutions for the printing market.
- Interface Offers New Release for Professional Service Organizations - Interface Software announced the release of InterAction 5.1 RM (related modules), new, market-specific add-on modules that enhance InterActi . . . more >>
- Navara Launches Navara Mobility Suite 3.1 - Navara announced general availability of the Navara Mobility Suite v3.1, an enterprise mobility solution. The Navara Mobility Suite enables . . . more >>
- Kana Alert: Soft Q1 - Kana became the first software vendor to warn that first-quarter results will come in weak, citing a failure to close several multimillion-d . . . more >>
- Avaya to Purchase Tata Shares - Avaya announced an agreement with the Tata Group to acquire its shares of Tata Telecom Ltd., an Indian communication solutions provider. The . . . more >>
- a.p.solve Relaunches as Vidus - a.p.solve has announced its new identity as international brand Vidus. In the year since its spin-out from BT Brightstar, Vidus has seen sig . . . more >>
- Sento Receives $6.7 Million in Funding - Sento has completed a private institutional equity funding placed by The Shemano Group. In the transaction, Sento sold 634,962 shares, in a . . . more >>
- Internet Data Storage & Systems Upgrades Hosted Messaging Services - Internet Data & Storage Systems has launched the latest version of its messaging service, called iareaMessenger, based on unified communicat . . . more >>
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| Stock Index |
| RealMarket |
42.70
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1.93%
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| Stock Index: | Tell me more |
| Dow Jones | 10,470.59 | 0.93% |
| Nasdaq | 2,057.17 | 2.05% |
| S&P 500 | 1,141.81 | 0.84% |
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| Amdocs | 28.91 | 0.68 |
| APAC | 3.03 | 0.18 |
| Apropos | 6.25 | 0.04 |
| Ask Jeeves | 37.94 | 0.62 |
| Aspect | 16.3 | 0.09 |
| Astea | 3.59 | 0.36 |
| ATG | 1.45 | 0.01 |
| AVAYA | 16.94 | 0.39 |
| Blue Martini | 5.15 | 0.03 |
| Broadvision | 6.3 | 0.15 |
| chinadotcom | 8.97 | 0.24 |
| Chordiant | 5.11 | -0.06 |
| ClickSoftware | 3.05 | -0.93 |
| Convergys | 15.86 | 0.54 |
| E.piphany | 7.42 | 0.18 |
| eLoyalty | 6.9 | 0.35 |
| Epicor | 13.01 | 0.07 |
| eOn | 2.33 | 0.14 |
| FirstWave | 4.36 | -0.02 |
| Group 1 | 16.99 | -0.02 |
| HP | 23.08 | 0.17 |
| ICT Group | 13.19 | 0.22 |
| Interact Intell | 5.8 | -0.01 |
| Interv Brite | 17 | 0.49 |
| KANA | 4 | -0.49 |
| LivePerson | 5.85 | 0.38 |
| NCR | 45.58 | 0.49 |
| NICE | 25.75 | 1.4 |
| Onyx Software | 3.19 | 0.14 |
| Oracle | 12.58 | 0.27 |
| Pegasystems | 8.5 | 0.26 |
| PeopleSoft | 18.97 | 0.32 |
| Primus | 4.16 | -0.04 |
| Rainmaker | 2.7 | -0.06 |
| SAP | 41.12 | 0.57 |
| Selectica | 5.56 | 0.06 |
| Sento | 14.2 | 1.02 |
| ServiceWare | 0.65 | -0.03 |
| Siebel | 12.29 | 0.14 |
| Sitel | 2.81 | 0.19 |
| SPSS | 19.1 | 0.19 |
| SupportSoft | 11.89 | 0.66 |
| Sykes | 6.16 | 0.33 |
| Tekelec | 17.33 | 0.48 |
| Teletech | 6.41 | 0 |
| Verint | 30.46 | 0.48 |
| Vignette | 2.24 | 0.09 |
| ViryaNet | 5.16 | -0.09 |
| West Tel | 25 | 0.41 |
| Witness | 13.43 | -0.27 |
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| As of close
04/02/04
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RealMarket Resource Center |
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Resource
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Description
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Events:
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ICCM Canada Conference & Exposition -
The ICCM Canada Conference and Exposition brings together in one location the information and disciplines that business leaders need to make their organizations more effective, with content that will provide new insights for all contact centre professionals. In recent years contact centres across Canada were overwhelmingly concerned with cost cutting and "doing more with less." The industry is now getting back to normal. Successful leaders know that connecting to customers on multiple levels and through multiple channels is key to growth in today's economy. Yet ever-changing business realities, evolving and emerging technologies, and the demands of a fast-paced environment, make it a challenge to keep on top of best practices.
more >>
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
more >>
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
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