February 27, 2003

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Other News

  • SSPA Certified Support Manager Course
  • Allergan Succeeds With KANA

    • SSPA Certified Support Manager Course [Top]
    The Service and Support Professionals Association (SSPA) in conjunction with Service Strategies Corporation announced the first year anniversary of the SSPA Certified Support Manager (CSM) course. Forty leading technology companies, all members of the SSPA, provided input into the development of the program.


    Allergan Succeeds With KANA [Top]
    KANA announced that Allergan has successfully used KANA's applications optimized for the healthcare industry to handle a 400 percent increase in e-mail inquiries. Using KANA Response, Allergan has responded accurately and efficiently to the additional queries without adding contact center agents.


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