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Vignette
And WebTrends Launch Briefing Series [Top]
Vignette and WebTrends announced a five-city briefing series
for marketing, IT and online business managers. The
briefings will offer insight to integrating content
management, personalization, and web analytic applications
that will turn more web site visitors into customers.
PTC
Selects ChannelWave [Top]
ChannelWave announced that PTC has selected ChannelWave's
Partner Loyalty System to power its new MCAD Channel Partner
Program and increase sales revenues. PTC created the MCAD
Channel Partner Program as part of a strategy to strengthen
sales of its mechanical computer-aided design solutions,
including Pro/ENGINEER, its product design software
solution. The company is investing in ChannelWave's
Web-based PRM solution to increase partner support and
communication, heighten customer service, and automate the
process of connecting customers with the best channel
partner.
SAS
Named Business Partner For Compaq [Top]
SAS Institute announced that it has been selected as a
business partner for Compaq Computer's Zero Latency
Enterprise (ZLE) initiative. With a ZLE solution in place,
companies will be able to respond quickly to any event.
Surebridge
Joins Siebel Alliance [Top]
Siebel Systems and Surebridge announced that they have
formed an alliance to deliver Siebel eBusiness applications
in a hosted environment. As part of the alliance, Surebridge
has been named a Siebel Premier Platform Partner.
Rainmaker
Director of Sales Appointed to Board of AFSMI [Top]
Rainmaker announced that Toni Stone, Director of Strategic
Sales, has been recently appointed to the international
board of the Association for Services Management
International (AFSMI), a two-year term.
Peregrine
Systems Names Steve Kiser Senior VP [Top]
Peregrine named Steve Kiser the Senior VP of Research and
Development and Product Marketing. Mr. Kiser will play a key
role in supporting the development and marketing of
solutions that will support Peregrine's vision and strategy
as well as manage the company's growth.
Knowlagent
Wins Award [Top]
Knowlagent announced that the company's training software
suite, KnowDev @nswer 5.0, has been named as one of The Best
Call Center Products of 2000 according to Call Center
Magazine. Knowlagent's e-Learning technology was chosen by
Call Center Magazine's editors due to its approach to
simplifying the process of explaining complex concepts.
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