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Servigistics Expands Into Europe [Top]
Servigistics announced its expansion into the European market with the opening of a London office. The expansion responds to the overwhelming demand by multinational organizations that seek to optimize their service parts inventories and enhance the profitability of their field service organizations.
eGain Adopted By British e-Government [Top]
eGain announced that it has been selected by a British e-government initiative entitled LEAP (Life Events Access Project) to improve the quality and efficiency of the government-citizen relationship. The project will deliver customer service across a range of United Kingdom (UK) public services by using the combined power of the Internet and the call center.
Dreyfus Selects Onyx [Top]
Onyx announced The Dreyfus Corporation has selected Onyx CRM to drive increased retention of Dreyfus' most profitable customers. This marks an expansion of Dreyfus' use of Onyx to include its retail, as well as institutional, line of business.
Motorola And Nortel Team [Top]
Motorola and Nortel Networks have agreed to create and deliver an integrated voice over IP (VoIP) solution for the broadband-cable market. This non-exclusive agreement is intended to help simplify deployment of VoIP equipment by broadband network operators and spread the delivery of new services to their subscribers.
Avaya Wins Awards [Top]
Avaya announced it has won awards from leading publications for three of its Internet Protocol (IP) products. The Avaya IP Office with IP telephony for small and mid-size businesses, Avaya 4600 Series of IP phone with PDA dialer and Avaya PDA dialer won awards from Communications Convergence, Internet Telephony and Planet PDA, respectively.
Starwood Hotels And Resorts With Group 1 [Top]
Group 1 announced that it is implementing a data quality solution for Starwood Hotels & Resorts Worldwide. Starwood will utilize the solution to maintain information about its customers, consisting of guests from over 150 countries.
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