February 6, 2003

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  • SSPA To Feature Best Practices
  • E.piphany And BEA Enter Alliance

    • SSPA To Feature Best Practices [Top]
    The Service & Support Professionals Association (SSPA) announced the featuring of Four Tracks, each with six focused sessions for a total of 24 sessions designed to unlock the secrets to mastering world-class service, for the SSPA Conference@San Diego. The Best Practices in World-Class Service Delivery track will offer presentations on gathering and acting upon customer feedback and turning critical issues into positive customer experiences.


    E.piphany And BEA Enter Alliance [Top]
    E.piphany announced an alliance with BEA Systems to offer the BEA WebLogic Server as an integrated option for the E.piphany E.6 CRM software suite. The combination of the E.piphany CRM software suite with BEA's J2EE application server can provide a perfect single-source solution for businesses standardizing their IT infrastructures on component-based architectures.
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