Headline News for CRM
RealMarket Live! "Reach out and Keep Someone: Extended CRM for Communications" - If your business is telecommunications, discover how to unleash the benefits of integrated CRM for customer acquisition and order management. Learn how extended workflow CRM strategies can provide seamless integration to the Operations Support System (OSS) enabling ongoing customer support. Click Here! |
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Other News
Dominion Telecom Deploying Amdocs ClarifyCRM [Top]
Amdocs announced that Dominion Telecom is deploying Amdocs ClarifyCRM solution to enhance customer service capabilities, and improve business process efficiencies. The Amdocs ClarifyCRM solution delivers customer relationship management and business process automation capabilities that will help Dominion Telecom maximize its competitive advantage as a provider of high capacity telecommunications solutions by, among other things, reducing operational costs and accelerating service delivery.
Investment Bank Selects Interface Software [Top]
Interface Software announced that the Chicago-based investment bank and financial advisory firm of Duff & Phelps has purchased InterAction. The firm will leverage InterAction to aggregate the Relationship Intelligence that currently exists scattered across its four offices nationwide.
J.D. Edwards Improving Bottom Line [Top]
J.D. Edwards announced the general availability of J.D. Edwards Enterprise Asset Management, developed to assist asset-intensive industries in maximizing the performance of and returns on their plant and equipment. While this is the first time EAM is being offered as a stand-alone product, J.D. Edwards has delivered maintenance management functionality for more than 10 years to several hundred clients. This release offers ERP integration with asset utilization functionality, and also brings forward enhancements.
Prudential Select Brokerage Standardizes On Oncontact [Top]
Oncontact announced that Prudential Select Brokerage, part of the Prudential Financial family has standardized their CRM platform with Oncontact Software. Prudential Select Brokerage is using Client Management Software (CMS), Oncontact Software's mid-market CRM system for their front-office needs including tracking account and marketing management information for their brokers and general agencies.
Kamoon And Tacit Partner [Top]
Kamoon and Tacit Knowledge Systems announced that they have partnered to integrate Tacit ESP into Kamoon Connect to meet the needs of a large client in the Technology Services industry. Kamoon Connect will power the question and answer Q&A system of the client's knowledge portal and online communities and integrate Tacit ESP for its award-winning expertise profiling capabilities.
Merchants Bank Selects Proscape [Top]
Proscape continues its success in the financial services sector through a new agreement with Merchants Bank. Merchants Bank will utilize Proscape's MSE Encyclopedia solution to help launch its new CommerceLYNX Business Banking offerings, enabling the organization to minimize costs and maximize sales and customer service for its commercial banking clients.
Vignette Powers Basell [Top]
Vignette announced that Basell is powering its new Web site, www.basell.com, using Vignette applications. Basell's corporate Web site serves as a vital point of contact for customers and prospects around the world, and the company enlisted Vignette to help centralize management of business and technical information, alleviating the problem of stale content.
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