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RealMarket Live! - Webcasts ON DEMAND |
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"The eLearning-Quality Monitoring Connection"
eLearning can provide the final step in the call center agent performance optimization process. Once agent skills and contact center performance gaps have been identified, managers are challenged to enhance agent skills or face repeating the same errors, causing customer attrition and revenue decline. Learn how to integrate eLearning with QM so you can provide coaching solutions that deliver continuous improvement rather than a basic training solution.
(Listen Now)
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Must-Hear for:
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Contact center managers, Customer service professionals
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What you will learn:
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How to integrate eLearning and Quality Monitoring to improve overall contact center performance.
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Featured Expert(s):
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Matt Storm, Product Manager
, e-Talk
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Archive
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syndicate RealMarket Live! on your web site |
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Vignette Announces Self-Certified JSR 168-Compliant Portal
Vignette announced initial availability of Vignette Application Portal 7.0 has been certified by Vignette on the Sun Microsystem's Test and Compatibility Kit (TCK) for compliance with the recently adopted JSR 168 portlet interoperability standard.
First Consulting Group Expands Siebel Partnership
First Consulting Group will bring U.S. and European life sciences firms FCG's support services for Siebel business applications. FCG will leverage its domain knowledge and life sciences expertise to provide Siebel customers with end-user support, helpdesk capabilities, managed services, data management and professional services. Recent research has shown life sciences firms have become increasingly predisposed to outsourcing CRM services as a way to reduce total cost of ownership.
Changi Airport Goes Live on Blue Martini
Blue Martini announced that Singapore Changi Airport is using Blue Martini Software to power its corporate website to deliver airport and flight information, travel services, and news to travelers and passengers. Changi Airport consolidated its previous custom-made websites onto Blue Martini.
- Oracle Ups Bid for PeopleSoft - Oracle raised its unsolicited bid for PeopleSoft to $26 per share from $19.50 per share. PeopleSoft asked its shareholders not to act on Ora . . . more >>
- Witness and BenchmarkPortal Partner - Witness and BenchmarkPortal announced an exclusive new alliance that offers organizations a view of customer interactions, from captured exa . . . more >>
- HP Acquires Novadigm and Consera Software - HP announced that it has signed definitive agreements to acquire management software companies Novadigm and Consera Software. Upon close, ea . . . more >>
- Sixth Edition SCP Certification Now Available - Service Strategies Corporation announced the release of the Sixth Edition of the SCP program standard. The standard is revised on an annual . . . more >>
- IDC Study Says CRM Delivers Proven ROI - According to IDC's recently completed ROI study, The Financial Impact of CRM, successful CRM application implementations have yielded impres . . . more >>
- RTI and Help Desk Now Offer New Solution - RTI Software and Help Desk NOW have combined their applications and services to provide "Total Source" service in HDN's call centers. Utili . . . more >>
- MOAA Selects eGain - eGain announced that the Military Officers of Association of America (MOAA) has chosen eGain Email 6.0 to process incoming member emails and . . . more >>
- FrontRange Adds New California Office - FrontRange announced the opening of an advanced development and technology center in Pleasanton, California. The new office follows other . . . more >>
- Reservoir Partners Releases Report on VoIP - Reservoir Partners announced the availability of its newest report, VoIP in the Contact Center: Convergence at Last? The report provides e . . . more >>
- Blue Pumpkin Hosts Customer Advisory Board Summit - Blue Pumpkin announced that it is convening its Customer Advisory Board, comprised of some of its top global customers. The Blue Pumpkin Wo . . . more >>
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Quality Monitoring / Recording -
no capital needed
VirtualLogger(tm) - the only Monitoring/Recording System on a pay-as-you-go basis. Record all or a sample and get instant retrieval, scoring, storage and more. To save your cash click here |
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42.11
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-2.38%
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| Applix | 4.25 | 0.01 |
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| ATG | 1.53 | -0.07 |
| AVAYA | 17.27 | -0.44 |
| Blue Martini | 5.39 | 0.08 |
| Broadvision | 7.34 | -0.46 |
| Chordiant | 5.44 | -0.23 |
| ClickSoftware | 4.44 | -0.16 |
| Convergys | 16.05 | 0.51 |
| Concerto | 11.98 | -0.01 |
| E.piphany | 7.86 | -0.37 |
| eGain | 2.98 | -0.52 |
| eLoyalty | 5.99 | -0.29 |
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| eOn | 3.4 | -0.51 |
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| HP | 23.19 | -0.72 |
| ICT Group | 14.25 | -0.2 |
| Interact Intell | 5.75 | 0.24 |
| Interv Brite | 11.95 | -0.46 |
| KANA | 4.27 | -0.34 |
| LivePerson | 4.42 | -0.14 |
| NCR | 42.44 | 0.5 |
| NICE | 22.9 | -4.61 |
| Onyx Software | 4.16 | 0.18 |
| Oracle | 13.27 | -0.64 |
| Pegasystems | 9.82 | -0.34 |
| PeopleSoft | 22.7 | 0.81 |
| Pivotal | 2.09 | 0.01 |
| Primus | 4.91 | -0.18 |
| Rainmaker | 1.58 | -0.11 |
| SAP | 40.8 | -1.02 |
| Selectica | 4.67 | -0.06 |
| Sento | 4.76 | -0.05 |
| ServiceWare | 0.8 | 0 |
| Siebel | 13.15 | -0.43 |
| Sitel | 2.77 | -0.03 |
| SPSS | 20 | -0.95 |
| SupportSoft | 12.51 | -0.44 |
| Sykes | 8.01 | -0.54 |
| Tekelec | 19.01 | -0.78 |
| Teletech | 10.01 | -0.36 |
| Verint | 25.01 | -1.02 |
| Vignette | 2.3 | -0.07 |
| ViryaNet | 5.41 | -0.13 |
| West Tel | 24.08 | -0.97 |
| Witness | 11.33 | -0.02 |
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| As of close
02/04/04
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RealMarket Resource Center |
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Resource
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Description
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Events:
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ICCM East 2004 Conference & Exposition -
ICCM East offers a new standard for contact center, customer care, customer management, customer service and telesales education and strategy development. This annual event takes a holistic approach to all the disciplines necessary to grow your customers, increase profits and compete more effectively. ICCM East will deliver critical insights and practical advice for building customer-centered business processes, including: Contact Center Management and Technologies - IP Telephony for the Contact Center - Best Practices for CRM - Customer Service - Customer Loyalty
Visit http://www.iccm.com or call 800-265-5665 for more information.
more >>
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
more >>
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
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