Headline News for CRM
RealMarket Live! "Reach out and Keep Someone: Extended CRM for Communications" - If your business is telecommunications, discover how to unleash the benefits of integrated CRM for customer acquisition and order management. Learn how extended workflow CRM strategies can provide seamless integration to the Operations Support System (OSS) enabling ongoing customer support.Click Here! |
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Other News
US Social Security Administration Selects BackWeb [Top]
BackWeb announced that the United States Social Security Administration (SSA) has selected BackWeb's ProactivePortal technology to replace its existing mainframe-based critical communications system. The SSA IT organization replaced its previous solution with BackWeb technology because it needed to implement a system that would proactively communicate vital information to its more than 85,000 users, rather than wait for each person to seek the information themselves.
Countrywide Enhances Technology With Siebel 7 [Top]
Siebel Systems announced that Countrywide Credit Industries has begun the process of standardization for its customer and employee-facing operations on Siebel 7. In accordance with Countrywide's goal of achieving the greatest technological efficiency, Siebel 7 will be used to further enhance Countrywide's customer service and sales activities, while improving productivity and streamlining employee communications.
Salesnet And Research In Motion Team Up [Top]
Salesnet announced that it has signed a BlackBerry ISV Alliance Agreement with Research In Motion Limited. Salesnet's wireless SFA application enables BlackBerry customers to increase the productivity of their sales team and the accuracy of their sales forecasts by having instant visibility into their sales pipeline.
Call Center Benchmarking in NC [Top]
CallCenterDepot.com and Career Impact have partnered with BenchmarkPortal to provide Benchmarking seminars to the North Carolina Call Center Industry. Benchmarking is a structured, analytical approach to identify, review, and deploy optimal practices to gain and maintain a competitive advantage.
sunrise Selects Nortel [Top]
sunrise has chosen Nortel Networks to expand its network to support optical services under an agreement. In expanding both the long haul and metro optical capabilities of its network, sunrise aims to satisfy current internal bandwidth demand for GSM, fixed voice and data services, and leased lines, as well as to prepare for third generation (3G) wireless traffic in 2003.
TSANet Elects New Officers [Top]
TSANet announced the election of executive officers for the period of November 2001 to November 2002. The new officers, elected by the eleven-member TSANet Board of Trustees, make up the executive committee and serve one-year terms.
Survey Predicts Online Buying Trends For 2002 [Top]
MyPoints Europe has identified the consumer products and services with the strongest online market potential over the next 12 months. From a survey of its member base of over 200,000 frequent online shoppers, MyPoints Europe has established which products are being purchased online and which are very much in the minds of consumers for 2002. Currently, it is no surprise to see books, videos, DVD's and music cd's dominating online purchasing. However, when consumers were asked to state which products or services they are considering buying online in the next few months, the survey revealed two clear market favourites for 2002 - Health/exercise/sports equipment, and the automotive/automotive aftermarket.
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