February 5, 2001

  Previous Issue                                                                      About    Contact    Affiliations    Home                           


Headline News for CRM

          RightNow Technologies

 

Search:

 

 
Free Newsletter!
Subscribe to RealMarket Today!

 TEXT HTML
 
Send it to a Colleague
Send this report to a colleague with your personal message.
 
Experts Corner
Q: What are the Top Seven "Back to Basics" Approaches for Help Desk Operational Excellence?
Answer

Pete McGarahan
Help Desk 2000
 
Required Reading

"Investing in the Help Desk"
by Karen Schoemehl - Vice President of Consulting, Support Technologies

 
 

Featured Event

WORKING WITH THE ANALYSTS
February 9, 2001
Los Angeles, CA

Career Opportunity

eCRM Technical Architect
Chicago, Boston, New York


"Determine what you would like the consultant to do and to what degree you would like your own staff involved"



Call for Entries

Register Today!


Other News


InterVoice-Brite Adopts SpeechWorks [Top]
InterVoice-Brite announced that the most recent version of SpeechWorks' Automated Speech Recognition (ASR) software is now available for deployment on InterVoice-Brite speech-enabled systems. With the integration of SpeechWorks 6.5, InterVoice-Brite customers can now deploy value-added services that recognize U.S. names as well as support multiple languages on a single system.



Purple Signs Agreement With DSI [Top]
Purple Solutions announces a distribution agreement between Purple and Developer Solutions International of the UK. Under the terms of the agreement, Developer Solutions will market, sell and support Purple's CRM software throughout the UK.



Apropos Names Dennis Eilks VP [Top]
Apropos announced the appointment of Dennis Eilks as Sr. VP, Worldwide Sales. In this new role, Dennis will have global responsibility for all sales operations in the Americas, EMEA, and Asia Pacific.



ERC Forms Alliance With Mason & Kichar [Top]
ERC Dataplus announced that Mason & Kichar has been appointed as an affiliated representative of ERC's Selectech Internet and Interactive Voice Applicant Management Systems. Mason & Kichar clients will now have access to ERC's Internet-based applicant management system, which includes applicant tracking and job requisitioning and is integrated with ERC telephone-based applicant pre-qualification systems.



Newgen Results Names Bill Klehm As VP [Top]
Newgen Results named Bill Klehm as the company's VP of sales and marketing. Klehm will direct all sales and marketing activities, including consolidation of sales and marketing functions, managing sales initiatives and overseeing regional and district sales managers.



Rapid Performance Wins Award [Top]
Rapid Performance Systems announced that Customer Inter@ction Solutions has selected their Sherpa Learning Web-based Learning System as its Product of the Year recipient in the overall Web-based training software category.



InterVoice-Brite Announces Division Presidents [Top]
InterVoice-Brite announced that it has appointed Ray Naeini as President of its Networks Solutions Division and Bob Ritchey as President of its Enterprise Solutions Division. Both Mr. Naeini and Mr. Ritchey will report to David Brandenburg who assumes the role of InterVoice-Brite's President in addition to his responsibilities as the Chairman of the company's Board of Directors and as the company's CEO.



Ockham Appoints CTO [Top]
Ockham announced the appointment of Robert Holler as the company's CTO. Holler, who brings over thirteen years of software industry experience to Ockham, will oversee the company's long-term technology strategy and vision.


Front Page News

 

 

RealMarket Live! Webcast
The New Marketing
Listen

Steven Gal
 PrimeResponse
 
1-800-Flowers.com and Prime Response

 

Stock Index
RealMarket 113.46 -4.39%
Stock Index: Tell me more 
Dow Jones 10,864.10 -1.09%
Nasdaq 2,660.50 -4.39%
S&P 500 1,349.47 -1.75%
Apac Cust Svc 4 3/4 -1/16
Applix Inc 4 15/16 -1/16
Apropos Tech 7 3/8 0
Ask Jeeves Inc 3 1/4 -3/8
Aspect Comms 12 5/8 -3/4
Blue Martini 11 1/2 0
Broadbase Sftwr 5 3/8 -3/8
Broadvision 12 3/4 -7/16
Calico Commerce 1 1/32 0
Chordiant Sftwr 3 51/64 -5/64
Convergys Cp 46 7/8 -1 5/32
Davox Corp 10 15/16 -3/16
Delano Tech Cp 3 9/32 -13/32
E.piphany Inc 35 5/16 -3 5/8
eGain Comms Cp 4 7/16 0
eLoyalty Corp 11 5/8 +5/16
Eshare Tech 1 3/8 -1/16
Exchange Applc 3 5/32 -11/32
Firepond Inc 4 -3/16
HNC Software 30 9/16 -9/16
ICT Group Inc 8 13/16 -1/16
Interact Commer 10 11/16 -15/16
Interact Intell 33 -2
Interv Brite 10 9/16 -3/16
Kana Comms 6 3/8 -17/32
Liveperson Inc 1 19/32 +5/32
NICE 18 +1/8
Nortel Networks 36 -2 1/4
Onyx Software 15 7/8 -3/16
Oracle 27 3/4 -2 5/16
Pegasystems Inc 5 3/4 +3/8
PeopleSoft 39 3/8 -2 15/16
Peregrine Sys 29 3/4 -1 1/4
Pivotal Corp 29 1/4 -15/16
Prime Response 2 -5/32
Primus Knowldge 8 5/8 +1 3/8
Quintus 2 31/32 0
Rainmaker Sys 1 31/32 -1/32
Remedy Corp 26 7/8 +3/8
Selectica Inc 13 1/2 -11/16
ServiceWare 1 5/8 0
Siebel Systems 63 -3 13/16
Sitel Corp 3 7/16 -
Support.com 14 15/16 +1/16
Sykes Enterpris 5 1/4 -3/8
Syntellect 4 11/16 0
Teletech Hldgs 16 15/16 -1/16
Vignette Corp 7 3/4 -5/8
ViryaNet 3 15/16 -3/16
West Teleserv 26 7/16 -1/16
Witness Systems 15 5/32 +1/32
As of close 02/02/2001
  ServiceWare Seminar

 RealMarket Today! (SearchArchiveSubscribeUnsubscribe) |  RealMarket Live (UpcomingArchive)
Experts Corner  |  Required Reading  |  Events Calendar  |  Career OpportunitiesCRM Info  |  Suppliers
About  | Contact  | Home  | Board of Advocates  | Affiliations
 
Copyright (c) 2001   RealMarket, Inc.   All Rights Reserved.    Privacy Policy
The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.