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RealMarket Live! - Webcasts ON DEMAND |
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"New Ideas and New Directions in 2004"
As we look to 2004, Aberdeen offers a perspective of the most important trends for the next 12 months. Based on research, these findings highlight what's new, what's hot, what's fizzling and what is making a comeback. Listen what the experts have to say if you want help prioritizing your CRM plans as it relates to new technologies, hosting strategies, vertical industries, business process and more.
(Listen Now)
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Must-Hear for:
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Anyone looking for insight into 2004 planning
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What you will learn:
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What trends will most affect your 2004 CRM plans
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Featured Expert(s):
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Denis Pombriant, VP and Research Director, Aberdeen Group
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Archive
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syndicate RealMarket Live! on your web site |
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Group Proa With Avaya
Avaya announced that Grupo Proa has implemented an IP Telephony solution that has helped the company improve customer service while reducing telephony costs up to 60 percent. The newly installed converged communications solution from Avaya, links Grupo Proa's 68 facilities throughout Mexico. Users can now call any branch by simply dialing the extension number, thus avoiding high telephony costs.
Applix TM1 Web Sales Continue Momentum
Applix announced new sales of TM1 Web during Q4 2003. TM1 Web, which launched in September 2003, is Applix's BI solution for its flagship analytics engine, TM1. Applix's unique BIshare technology makes TM1 Web an application from a major BI vendor that allows users to create Web-based worksheets or 'Websheets' directly from within Microsoft Excel.
Amlin Selects MicroStrategy
Amlin is utilizing the MicroStrategy platform to analyze and report on policy, claims, exposure and reinsurance data; and to provide end users with the ability to understand and report on forecasts across all of their divisions. Amlin's deployment was targeted at four groups of users, including executives, power users, managers and data analysts, running reports and analysis against a Microsoft(r) SQL Server data warehouse.
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Required Reading |
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How Motivating and Compensating Agents Can Help Improve Your Bottom Line
This is the eight and final article in a series that seeks to guide outbound contact center managers in optimizing their soliciting activities. All outbound contact centers use a collection of practices and activities to motivate their agents in order to reduce turnover rates and increase productivity. It is important for contact center supervisors and managers to understand that motivation does not just benefit agents but can help to achieve business goals.
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Archive of past Required Reading articles |
- M-Tech Releases Identity Management Suite - M-Tech announced the new release of its M-Tech(tm) Identity Management Suite (M-Tech IDM Suite) 3.0. This new release adds new features and pro . . . more >>
- Remedy and Apropos Form Alliance - Remedy and Apropos announced Customer Interaction Manager for Remedy, Powered by Apropos. This new offering integrates the interaction manag . . . more >>
- Pegasystems Launches BPM Solutions - Pegasystems announced PegaRULES Process Commander Version 4, a BPM platform with an integrated enterprise rules engine which allows non-tech . . . more >>
- Knowlagent Strengthens Commitment Performance Best Practices - Knowlagent announced that it has strengthened its commitment to provide thought leadership expertise with the formation of a new team dedica . . . more >>
- Newgen launches SalesChannel Internet and AppointNet - Newgen Results Corp will unveil its latest solutions at the annual National Automobile Dealers Association (NADA) Show in Las Vegas. These n . . . more >>
- Initiate Systems Intros SDK - Initiate Systems announced the availability of Initiate software developer kits (SDKs) giving organizations access to Initiate's software, e . . . more >>
- RightNow Establishes Deliverability Management Team - RightNow announced creation of the Deliverability Management Team (DMT), a multi disciplinary group dedicated to ensuring email deliverabili . . . more >>
- Vitria Selects NetSuite - NetSuite announced that Vitria has chosen NetSuite to automate a portion of its sales and marketing operations. Crucial to the company was t . . . more >>
- Vectren Selects ViryaNet Service Hub - ViryaNet announced that Vectren Corporation has chosen ViryaNet Service Hub for Utilities to optimize the scheduling of its field service or . . . more >>
- FrontRange Adds to Executive Team - FrontRange announced the addition of key executives to its staff. David R. Smith has assumed the role of Vice President of Sales for the Am . . . more >>
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| Stock Index |
| RealMarket |
43.13
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-0.26%
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| Stock Index: | Tell me more |
| Dow Jones | 10,505.18 | 0.06% |
| Nasdaq | 2,066.21 | 0.15% |
| S&P 500 | 1,136.03 | 0.07% |
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| Amdocs | 29.1 | 0.27 |
| APAC | 3.01 | 0.01 |
| Applix | 4.24 | 0.06 |
| Apropos | 3.92 | -0.16 |
| Ask Jeeves | 21.36 | 0.03 |
| Aspect | 17.38 | 0.13 |
| Astea | 3.85 | 0.15 |
| ATG | 1.6 | 0.05 |
| AVAYA | 17.71 | -0.05 |
| Blue Martini | 5.31 | 0.13 |
| Broadvision | 7.8 | 0.62 |
| Chordiant | 5.68 | 0.08 |
| ClickSoftware | 4.6 | -0.13 |
| Convergys | 15.54 | -1.33 |
| Concerto | 11.99 | -0.08 |
| E.piphany | 8.23 | -0.6 |
| eGain | 3.5 | -0.07 |
| eLoyalty | 6.27 | 0.27 |
| Epicor | 14.95 | 0.64 |
| eOn | 3.91 | -0.08 |
| FirstWave | 6.09 | -0.1 |
| Group 1 | 12.84 | -0.42 |
| HP | 23.91 | -0.19 |
| ICT Group | 14.45 | 0.45 |
| Interact Intell | 5.51 | 0.1 |
| Interv Brite | 12.41 | -0.01 |
| KANA | 4.61 | -0.19 |
| LivePerson | 4.56 | -0.22 |
| NCR | 41.94 | -0.39 |
| NICE | 27.51 | 0.37 |
| Onyx Software | 3.98 | -0.08 |
| Oracle | 13.91 | 0.27 |
| Pegasystems | 10.16 | -0.01 |
| PeopleSoft | 21.89 | 0.37 |
| Pivotal | 2.08 | -0.01 |
| Primus | 5.09 | -0.35 |
| Rainmaker | 1.68 | 0.03 |
| SAP | 41.82 | 1.23 |
| Selectica | 4.73 | -0.01 |
| Sento | 4.81 | 0.01 |
| ServiceWare | 0.8 | -0.02 |
| Siebel | 13.58 | 0.44 |
| Sitel | 2.8 | 0.18 |
| SPSS | 20.95 | -0.15 |
| SupportSoft | 12.95 | -0.09 |
| Sykes | 8.55 | 0.03 |
| Tekelec | 19.79 | -0.35 |
| Teletech | 10.37 | 0.15 |
| Verint | 26.03 | 0.24 |
| Vignette | 2.37 | -0.03 |
| ViryaNet | 5.54 | -0.02 |
| West Tel | 25.05 | -0.4 |
| Witness | 11.35 | 0.32 |
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| As of close
02/03/04
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RealMarket Resource Center |
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Resource
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Description
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Events:
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DCI's Customer Relationship Management Conference & Exposition -
CRM continues to be the most vibrant, critical and evolving technology in today's market. It is no longer about "enterprise software." Rather, CRM is now a flexible solution where you can mix and match software, hosted services and other components to meet your specific business needs. It goes beyond sales, marketing and customer service applications, into business intelligence, analytics, hosted applications, wireless capabilities and much more!
more >>
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
more >>
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
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