February 4, 2003

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 Integrated Contact Center Solutions Turn Media Channels Into Business Opportunities
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Trevor Macarewich
Genesys
 
Required Reading #REF!

"Mobile Communications: Case Studies"
by Susan Trout - Vytek Wireless, Inc.

 
 

Featured Event [search]

Call Center Las Vegas 2003 Conference & Exposition
February 10-13, 2003
Mandalay Bay Convention Center - Las Vegas, NV

 
 

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Other News

  • SSPA Conference@San Diego
  • CRMA Panel Discussion
  • Marketswitch Announces Results

    • SSPA Conference@San Diego [Top]
    The Service & Support Professionals Association (SSPA) announced the featuring of Four Tracks, each with six focused sessions for a total of 24 sessions to unlock the secrets to mastering world-class service, for the SSPA Conference@San Diego to be held March 31 to April 2, 2003 in San Diego, California.


    CRMA Panel Discussion [Top]
    CRMA -Atlanta's first quarterly meeting of the New Year will be a shotgun-style panel discussion, "Why ROI." During this event, attendees will learn ways to justify CRM projects - They will also hear real-life case studies from representatives of Atlanta organizations who are championing their own CRM initiatives.



    Marketswitch Announces Results [Top]
    Marketswitch announced that it generated record profitability and cash flow in the fourth fiscal quarter and year ended December 31, 2002. Fourth quarter revenues were 120% of plan and total 2002 revenues were 168% of the company's forecast.


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    Teletech Hldgs 5.60-0.24
    Vignette Corp 1.44-0.13
    ViryaNet.72-0.10
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    Witness Systems 3.38-0.05
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