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RealMarket Live! - Webcasts ON DEMAND |
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"1to1 Innovators - The Best of the Best"
Each year, the 1to1 Innovator Award program seeks to find the best CRM implementations as judged by a blue-ribbon panel of judges. This year, award winners demonstrated that CRM is an essential part of growing a company with ROI that produces competitive advantage as well as financial windfalls. This webcast will explore how Kodak was able to create and deliver their "New Digital Camera Owner" program and how the program has dramatically increased customer satisfaction, follow-on sales and referrals.
(Listen Now)
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Must-Hear for:
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CRM professionals in marketing and customer service
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What you will learn:
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How best-in-class CRM implementations are making a big impact on the bottom line.
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Featured Expert(s):
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Rosemarie Cook-Manley, CRM Manager, Eastman Kodak
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Archive
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syndicate RealMarket Live! on your web site |
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ATG To Power U.S. Army Online
ATG announced that it has provided the technology and solutions used by the U.S. Army Small Computer Program's (ASCP) it e-mart system. The new it e-mart system is designed to provide government users with an online marketplace to expedite purchasing IT products and services from all of the ASCP's pre-negotiated government discounted contracts.
Datacraft India and Interactive Intelligence Partner
Datacraft India has signed a one-year partner agreement that enables Datacraft India to offer Interactive Intelligence's Customer Interaction Center for contact centers, and Enterprise Interaction Center for enterprises throughout India and neighboring SAARC countries. It also enables Datacraft to provide implementation services.
GWI Expands Customer Base
GWI Software announced that their customer base expanded by over 30% in 2003, continuing the growth trend that GWI has experienced since its inception in 1992. Despite a slowly recovering economy, the demand for c.Support(r) for Lotus Notes(r)/Domino(tm) has remained steadfast.
- NetByTel Launches List Removal Solution - NetByTel has announced the launch of a List Removal Solution using speech recognition to help companies that are looking for a cost-effectiv . . . more >>
- Mobile Automation and Expertcity Partner - Expertcity announced it has entered into an OEM and distribution partnership with Mobile Automation, a provider of mobile-systems management . . . more >>
- Blue Pumpkin Powers Up DTE Energy - Blue Pumpkin announced signing on DTE Energy as a new customer. DTE Energy selected and implemented Blue Pumpkin Advisor Enterprise to elev . . . more >>
- CosmoCom Offers Utility Pricing to Service Providers - CosmoCom introduced a utility pricing plan for service providers that acquire and operate CosmoCom's platform for hosted contact center on-d . . . more >>
- Aspect Names Gary Barnett President and CEO - Aspect announced that Gary Barnett has been named president and chief executive officer (CEO) after serving in an interim capacity since Aug . . . more >>
- Metrix Delivers Mobile Field Buyer's Toolkit - Metrix announced availability of the Metrix Mobile Toolkit which provides service-oriented businesses a roadmap to evaluate and select a mob . . . more >>
- Research Highlights Impact of Service Quality Standards - Service Strategies Corporation announced the availability of a new research paper from International Data Corporation (IDC) highlighting the . . . more >>
- ServiceWare Raises $8M to Fund Growth - ServiceWare announced that it has raised $8 million through the private placement of equity securities consisting of 12, 307, 692 shares of . . . more >>
- SupportSoft Webinar Features Cox Communications - SupportSoft will present an online seminar entitled, "Real-Time Support for Your Prime-Time Organization." Featured speaker at the Webinar i . . . more >>
- Siebel Completes Acquisition of Ineto - Siebel announced that it has closed its acquisition of Ineto Services. Under the terms of the deal, approximately $5 million in cash will be . . . more >>
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