February 1, 2001

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Other News


Epicor eProject [Top]
Epicor rolled out an integrated solution for professional services organizations. Epicor eProject is a Web-enabled solution that covers the professional service lifecycle, from selling to delivery to management reporting. As an integral part of ``e by Epicor,'' Epicor eProject is designed to meet the needs of midmarket organizations for integrated Professional Services Automation.



Expanets Standardizes On Siebel [Top]
Siebel announced that Expanets will standardize its customer-facing operations on Siebel eBusiness Applications. Siebel Systems' multichannel solution aims to enable Expanets professionals to respond faster to new business leads and provide service to established clients.



Interactive Intelligence Agreement With Cisco [Top]
Interactive Intelligence announced it has signed an OEM agreement with Cisco Systems to offer Interactive Intelligence's interaction management software with Cisco's Integrated Communications System 7750 platform. Interactive Intelligence also announced it has completed the sale of 515,517 shares of its common stock to Cisco at a price of $29.00 per share.



SwissOnline Standardizes On Aspect [Top]
Aspect announced that SwissOnline is standardizing its customer communication operations on the Aspect Customer Relationship Portal. SwissOnline will use the Aspect Portal in its Zurich contact center to control and process customer inquiries by phone, fax, e-mail and the Internet on an integrated basis.



Deutsche Telekom Deploys Peregrine [Top]
Peregrine announced that its catalog solution, including search engine technology and content management services, has been chosen by Deutsche Telekom AG to support transaction services for new e-Procurement Marketplaces.



SPAWAR Chooses Apropos [Top]
Apropos announced that SPAWAR Systems Center, Charleston, is using Apropos' Multimedia Interaction Management solution for its IT help desk. The Apropos solution's voice features enable the help desk to allow technicians to better serve their customers.



Click2Coach Wins Best Of Show [Top]
Envision Telephony announced that Click2Coach, the company's eLearning and quality monitoring software, received the award for "Best Agent Monitoring Solution" at last week's 2001 Call Center & CRM Solutions Conference.


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