Headline News for CRM
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Other News
Zamba Deploys CRM Solutions For Symbol [Top]
ZAMBA Solutions announced the implementation of contact center and integration solutions for Symbol Technologies, a global leader in mobile data transaction systems. ZAMBA and Symbol partnered to integrate and enhance Symbol's heterogeneous systems environment into a suite of customer-centric business systems.
eSupport Panel Discussion Sold Out [Top]
Crescent is presenting an eSupport panel discussion Thursday, January 31 in Palo Alto, California. After our announcement in December, the 40 seats filled quickly. The topic is "What Constitutes Great eSupport?".
Ophthalmic Pharmaceutical Leader Santen Selects StayinFront [Top]
StayinFront announced that Santen has implemented StayinFront's CRM solution for its U.S. subsidiary Santen Incorporated. Santen Incorporated implemented a solution utilizing Pocket Elk, which runs on handheld Windows CE personal computers, for their sales force and StayinFront's Visual Elk and Panorama applications for remote managers and home office users.
Acxiom $150 Million Convertible Subordinated Notes Offer [Top]
Acxiom announced that it intends to offer, subject to market conditions, approximately $150 million of convertible subordinated notes due 2009 ($165 million if an option for an additional $15 million is exercised in full) to qualified institutional buyers under Rule 144A. The notes will be convertible into Acxiom common stock at the option of the holder at a price to be determined. The notes are redeemable at Acxiom's option beginning in 2005 and investors have a put option available in 2007.
netCustomer CEO To Moderate Panel [Top]
NetCustomer announced that Punita Pandey, Chairman & CEO, netCustomer will moderate a panel discussion titled, "Offshore Technology Development" on Thursday, February 7, 2002, 6-9 PM at the Microsoft Campus in Mountain View, California. The event is organized by Silicon Valley Association of Startup Entrepreneurs (SVASE) and co-sponsored by the World Affairs Council.
Western Europe CRM Outsourcing Revenues To Grow [Top]
According to a new report published by independent market analysts Datamonitor, the current slowdown in the global economy and the emergence of CRM technologies is expanding the customer base and revenues of outsourcers. The outsourcing of contact centers and CRM functions is set to grow rapidly, as business look for new ways to improve service and retain customers for a low upfront cost. According to the report, 'Customer Relationship Outsourcing in Europe: Outsourcing call centers and CRM in seven major European markets', more difficult economic circumstances will lead to an increase in outsourced agent positions, from 96,000 in 2001 to 176,000 by the end of 2005.
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