| Free
Newsletter! |
|
|
| |
| Send
it to a Colleague |
|
|
| |
| Experts
Corner |
| Q: What
are the Top Seven "Back to Basics" Approaches for
Help Desk Operational Excellence? |
Answer
Pete McGarahan
Help Desk 2000 |
 |
|
| |
| Required
Reading |
|
|
| |
| |
|
Featured
Event
|
|
WORKING
WITH THE ANALYSTS
February 2, 2001
Boston, MA
|
|
|
| Career
Opportunity |
|
Customer
Service Specialist
Toronto, Washington - Canada |
|
|

"Make sure you are using a
management consultant for the right reasons: to formulate an
objective; to find a way to solve a tenacious or complex problem;
or to work your way through an implementation"
|
Call for Entries

Register Today! |
|
GoAmerica
With Siebel [Top]
GoAmerica announced that it has joined the Siebel Alliance
Program as a Premier Software Partner. The two companies
will integrate Siebel Wireless with GoAmerica's Go.Web
technology and wireless data services.
Accenture
And SAP Team [Top]
Accenture and SAP announced an expansion of their
relationship into the energy industry. The alliance will
capitalize on Accenture's industry knowledge and eCommerce
delivery capability coupled with SAP e-Business innovation
and thought leadership to deliver mySAP.com solutions
focused on the oil, gas and petrochemical industry.
IBM
To Integrate Hyperion [Top]
Hyperion announced an agreement with IBM to integrate
Hyperion's suite of eCRM analysis applications with the
IBM WebSphere Commerce Suite. The combination of IBM
WebSphere Commerce Suite and Hyperion eCRM Analysis Suite
aims to help companies drive e-marketplace strategy to
increase customer retention, loyalty, revenue and profits.
Onyx
And Microsoft Align [Top]
Microsoft and Onyx announced a sales, marketing and
technology development initiative to deliver CRM solutions
to global enterprises in market segments, beginning with
financial services. Onyx's Investment Management Edition
will consist of Onyx's Internet-based platform and
native-XML integration services running on Microsoft .NET
Enterprise Servers. The offering also will include CRM
strategy services from RevenueLab, a consulting firm
acquired by Onyx.
Blue
Martini And Selectica Form Alliance [Top]
Blue Martini and Selectica announced a marketing and
development relationship that aims to integrate
Selectica's Internet Selling Systems with Blue Martini's
eBusiness applications. The joint development will enable
both companies to offer customers an e-business
application that combines Selectica's Internet Selling
System with the Blue Martini application suite. The
alliance will deliver functionality for product and
service configuration, pricing and guided selling.
Robert
Mondavi Using Vignette [Top]
Vignette announced that wine industry leader Robert
Mondavi has launched an intranet built on the Vignette
Content Management Server software. The site, called
``Connect,'' provides Robert Mondavi's sales and marketing
employees with a Web-based application for accessing a
centralized store of vital wine and sales information,
including wine descriptions, pictures of labels, harvest
reports and ``accolades" (press clippings).
Acxiom
And Protagona Expand Alliance [Top]
Acxiom and Protagona Worldwide announced an expanded
alliance to provide clients of both companies with
marketing and technology solutions. Worldwide will
integrate Acxiom's Customer Data Integration software,
AbiliTec, into its Protagona Ensemble campaign management
software solution..
Lobby7
And Dharma Announce Alliance [Top]
LOBBY7 and Dharma Systems announced the formation of an
alliance focusing on offering mobile access to legacy
systems. The alliance allows LOBBY7 to develop and deploy
customized mobile applications for a range of customers
whose businesses rely on legacy back-office systems,
including SAP, PeopleSoft and AS/400.
|
|