January 30, 2003

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 How Federated workforces will replace dedicated field service workforces by 2005
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Other News

  • Genesys Gets New Patents
  • Unica Announces Results
  • Concerto Software Announces Results

    • Genesys Gets New Patents [Top]
    Genesys announced that its continued innovation in customer service technologies has resulted in the receipt of 31 new patents in 2002. The addition of these latest patents brings Genesys' total number of patents to 126. The latest patents cover a spectrum of technologies that enable customer service.



    Unica Announces Results [Top]
    Unica announced the results for its first quarter of fiscal year 2003, ended December 31, 2002. During the quarter, the company signed a record 17 license deals and delivered year-over-year revenue growth of 49 percent.



    Concerto Software Announces Results [Top]
    Concerto Software announced financial results for the fourth quarter and full year of 2002, which ended December 31, 2002. For the year ended December 31, 2002, Concerto Software generated total revenue of $99.5 million, an increase of 5% over 2001 total revenue of $94.9 million.


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