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Interactive Intelligence With Siebel [Top]
Interactive Intelligence has strengthened its partnership with Siebel Systems through the validation of its Customer Interaction Center (CIC) version 2.0 with Siebel MidMarket Edition, version 6.0. The integration was designed to help organizations increase productivity and enhance customer service by giving users a single interface from which to handle all customer interactions.
Fullbrook Consulting In CRM [Top]
Fullbrook Consulting specialises in launching its clients, usually technology manufacturers, into the contact centre/CRM marketplace and providing consultancy on Channel and Distribution Strategy. They help clients find, develop and motivate new channel partners across the UK and Continental Europe. Fullbrook's claims that its differentiator over most consultancies is their ability to engage at a working level, and use their experience in this arena to guide clients through the steps of launching a new entity, product, or service.
New Business Publishing Company [Top]
The Anton Press, now publishing books about the customer service call center and e-business center industry, announces its Winter 2001 titles. Dr. Jon Anton, Director of Benchmark Research at Purdue University's Center for Customer-Driven Quality, founded the new publishing company in an effort to distribute information that addresses specific needs and interests within the contact center industry. He announces the immediate availability of "Minimizing Agent Turnover."
Noble Contact Center Solutions [Top]
Noble Systems has further expanded its international operations with the opening of its newest sales and support center in India. With an office located in Noida, Noble Systems hopes to be better poised to work with the burgeoning contact center industry within India.
Selltis Expands Operations [Top]
Selltis announced the opening of its Northeast sales offices in Carlisle, Pennsylvania. The new office enables Selltis to address increased demand for its industrial team selling software, and provide local support for customers in the Northeast region. Selltis' products offer a solution to streamline and manage sales activities for manufacturers, distributors, representatives, and other channel partners in the industrial supply chain.
Interactive Intelligence Names CFO [Top]
Interactive Intelligence named Keith A. Midkiff as its new chief financial officer. Midkiff had been vice president of finance since March 1999 and had been controller since joining the Indianapolis-based communications software company in February 1997.
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