Headline News for CRM
J.D. Edwards CRM enables you to build profitable relationships leading to increased revenues with decreased cost of goods sold. Download our CRM Info Packet. |
 |  |
| Free Newsletter! | ||||||
| Send it to a Colleague | ||||||
| ||||||
| Required Reading [search] | ||||||
| ||||||
Featured Event [search] | ||||||
Offshore Outsourcing to India | ||||||
| ||||||
Other News
Bank Of America With Siebel [Top]
Siebel announced that Bank of America has licensed additional Siebel eBusiness Applications to help the company manage its customer relationships. Using the applications, Bank of America can better understand and respond to customer needs, enhance customer satisfaction, and grow existing customer relationships.
BackWeb Announces Partnership With Plumtree [Top]
BackWeb announced a partnership with Plumtree Software to integrate its ProactivePortal technology with the Plumtree Corporate Portal to provide joint customers with offline access to application services and content via Gadget Web Services, portal components that deliver key services from enterprise applications and the Internet. Plumtree partnered with BackWeb because it recognizes the value of offline access to portal content, enabling customers to gain more value from their portal resources.
Provide The Best Service Or Lose Customers [Top]
Today's customers are smarter and more informed than ever. If your reps fail to provide the best service, then your customers will take their business elsewhere. So says David Dee, customer service expert and author of The Customer Service Manager's Idea-A-Day Guide: 250 Ways to Manage & Motivate a Winning Customer Service Staff - Every Working Day of the Year. See www.lrp.com/store
Pegasystems Creates New Business Groups [Top]
Pegasystems announced the formation of financial services, healthcare and insurance business groups in support of its commitment to increased customer satisfaction. The business groups will respond to the increased industry demand to have CRM solutions tailored to industry needs as well as help to provide a platform for external growth.
KANA Over The Holidays [Top]
KANA announced that its customers increased online customer service responsiveness while reducing costs during the holiday season, even though recent industry reports state that, on average, online customer service faltered. Customers such as RedEnvelope, eBags and Ashford.com enjoyed successful holiday seasons supported by KANA's Web-architected contact center solutions that scale to support increased levels of customer interactions.
Applix And eProgram In Asia [Top]
Applix announced that it is strengthening its presence in Asia by expanding its partnership with eProgram, a subsidiary of the Melbourne-based Program Group. eProgram is an eCRM software and service developer and implementer throughout Australia and Asia.
Syntellect Partners With VoiceXML [Top]
Syntellect announced it has reached an agreement to license VoiceXML Browser source code version 2.0 from Motorola for incorporation within Syntellect's Vista Interactive Media Response (IMR) solution. Embedding the Motorola code into Vista IMR allows Syntellect to take a role by being the first solutions provider to offer a distributed software platform supporting both Java and VoiceXML version-2.0-compliant enterprise-level interactive speech applications.
Hyperion Outlines Alliance Synergies [Top]
Hyperion outlined how three recent agreements -- with Crystal Decisions, Sagent and Ascential Software Corp. -- all demonstrate how Hyperion is executing on its strategy to deliver a more complete, enterprisewide business intelligence solution.
Triton PCS Selects Convergys [Top]
Convergys announced that Triton PCS has signed a new contract to use Atlys in a service bureau environment. Atlys is Convergys' modular end-to-end billing and customer care product that supports wireless voice and data service providers in North America, Europe, and Latin America.
Front Page News
| RealMarket Live! Webcast | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Top 10 Predictions for the CRM Services Market in 2002 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Listen
 Jocelyn Young IDC |
 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Experts Corner | Required Reading | Events Calendar | Career Opportunities | CRM Info | Suppliers
About | Contact | Home | Board of Advocates | Affiliations
Copyright (c) 2002 RealMarket, Inc. All Rights Reserved. ISSN: 1534-1135 Privacy Policy
The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.