January 24, 2002

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Syntellect Announces Siebel Validation [Top]
Syntellect announced the integration of its Vista Interactive Media Response (IMR) solution Version 3.8 with Siebel eBusiness Applications, Version 6.0. The Siebel Validation Program evaluates and documents integrated third-party solutions by putting them through rigorous technical scrutiny.



Apropos Aids NTT-ME [Top]
Apropos announced that its solution has aided Tokyo-based NTT-ME Corporation in reducing its customer service costs and increasing operational efficiency. Since implementing the Apropos Solution, NTT-ME has consolidated multiple contact centers that had been located throughout the center of Tokyo into a single, large contact center outside of central Tokyo. NTT-ME currently uses Apropos for the 160-customer service representatives staffing the companies technical support help desk and sales contact center.



SNIA Chooses TSANet [Top]
TSANet announced that the SNIA Supported Solutions Forum (SSF) will use TSANet's multivendor support process to optimize communications between SSF members. The SSF supports the qualification of multivendor storage networking solutions and, as part of its mission, requires storage vendors to maintain cooperative support relationships providing the highest possible level of support for customers.



Aliant Telecom Partners With Aspect [Top]
Aspect announced that Aliant Telecom has joined the Aspect Partner Program and will resell and support the Aspect Contact Server platform and contact center applications including Aspect eWorkforce Management, Aspect Customer Self-Service and Aspect Call Center throughout North America. With the addition of Aspect's contact center solutions to its product portfolio, Aliant Telecom will be able to offer its customers a complete and integrated contact center solution.



Syntellect Partners With Motorola [Top]
Syntellect announced it has reached an agreement to license VoiceXML Browser source code version 2.0 from Motorola for incorporation within Syntellect's Vista Interactive Media Response (IMR) solution. Embedding the Motorola code into Vista IMR allows Syntellect to take an industry-leading role by being the first solutions provider to offer a distributed software platform supporting both Java and VoiceXML version-2.0-compliant enterprise-level interactive speech applications.



Sapient Selects Pivotal [Top]
Pivotal announced that Sapient Corporation, a global business and technology consultancy firm, has selected Pivotal's CRM software to increase sales effectiveness and help build stronger long-term client relationships.


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Stock Index
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Dow Jones09,730.96-0.42%
Nasdaq1,922.38-0.41%
S&P 5001,128.18+0.05%
Amdocs36.30+3.05
Apac Cust Svc 3.00+0.51
Applix Inc 1.62-0.08
Apropos Tech 2.54-0.11
Ask Jeeves Inc 3.12-0.43
Astea.87+0.00
Aspect Comms 4.02+0.51
AVAYA8.62-0.84
Blue Martini2.70+0.35
Broadvision 2.79+0.10
Chordiant Sftwr 7.33+0.14
Convergys Cp 31.70+1.43
Davox Corp 8.69+0.05
Delano Tech Cp .88+0.13
E.piphany Inc 10.37-0.23
eGain Comms Cp 2.10+0.39
eLoyalty Corp 5.50-0.36
Firepond Inc 1.34-0.09
HNC Software16.98+0.03
ICT Group Inc15.60-0.17
Interact Intell 7.00-0.10
Interv Brite 9.16-0.34
Kana Comms 17.84-3.53
J.D. Edwards15.15+0.65
Liveperson Inc .43-0.04
NICE15.00-0.15
Onyx Software 4.00+0.05
Oracle16.75+0.27
Pegasystems Inc 5.94+0.24
PeopleSoft36.45+1.11
Peregrine Sys 8.38-0.81
Pivotal Corp 4.95-0.05
Primus Knowldge 1.30-0.25
Rainmaker Sys .33+0.00
SAP36.80+1.41
Selectica Inc 4.99-0.14
ServiceWare.72-0.09
Siebel Systems 34.80+0.54
Sitel Corp 1.98+0.00
Support.com6.70-0.85
Sykes Enterpris 8.89-1.08
Syntellect 1.65+0.16
Teletech Hldgs 15.05-0.03
Vignette Corp 4.14-0.47
ViryaNet.45+0.01
West Teleserv 25.80-0.20
Witness Systems 13.05+0.36
Xchange.25-0.02
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