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BroadVision
Powers the New Xerox.com [Top]
BroadVision announced that a suite of e-business software
applications - including BroadVision Business Commerce - was
used to build and power Xerox's redesigned corporate web site,
Xerox.com. The BroadVision-powered site provides several
benefits to customers, including a reduced order to
fulfillment time, self-service customer order tracking,
customized supplies catalogs, password-protected access and
targeted language capabilities.
MarketSoft
Wins Customers [Top]
MarketSoft announced customer wins, increasing its customer
base of Global 2000 companies. Wells Fargo, MetLife, SunGard,
AnalyticI/Foote, Cone and Belding, The Affinity Group,
MicroTouch, Changepoint, and Global Risk Exchange joined
MarketSoft's customer base. The infusion of new customers was
combined with an additional round of funding of $45 million.
Broadbase
And KMPG Partner [Top]
Broadbase and KPMG Consulting formalized their relationship to
offer clients end-to-end eCRM solutions. As a result of this
partnership, KPMG Consulting is using Broadbase applications
as a core component of the customer interaction eCRM
strategies being implemented in Global 2000 organizations to
drive revenue while enhancing customer service, retention
levels and loyalty.
Finali
Earns Marks From Front Range Community College [Top]
Finali and Front Range Community College (FRCC) announced that
Finali's internal training program has been reviewed and
approved by the college for three hours of accredited college
credit. Finali enlisted the college to scrutinize its one-week
training program and test the course's effectiveness in
teaching online customer care services.
Convergys
Named to Forbes Platinum 400 List [Top]
Convergys has been named to the Platinum 400 list. Companies
making the list must be industry leaders in long- and
short-term return on capital, growth in sales and earnings,
and other measures of financial success.
Be
Free With NCR [Top]
NCR announced that Be Free has selected NCR's Teradata
Warehouse to capture and analyze its online data. Be Free will
use its NCR solution to analyze the multiple terabytes of data
tracked through the BFAST partner marketing programs and
BSELECT site marketing programs supported by its online
marketing platform.
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