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RealMarket Live! - Webcasts ON DEMAND |
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"1to1 Innovators - The Best of the Best"
Each year, the 1to1 Innovator Award program seeks to find the best CRM implementations as judged by a blue-ribbon panel of judges. This year, award winners demonstrated that CRM is an essential part of growing a company with ROI that produces competitive advantage as well as financial windfalls. This webcast will explore how Kodak was able to create and deliver their "New Digital Camera Owner" program and how the program has dramatically increased customer satisfaction, follow-on sales and referrals.
(Listen Now)
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Must-Hear for:
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CRM professionals in marketing and customer service
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What you will learn:
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How best-in-class CRM implementations are making a big impact on the bottom line.
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Featured Expert(s):
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Rosemarie Cook-Manley, CRM Manager, Eastman Kodak
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Archive
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syndicate RealMarket Live! on your web site |
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Pivotal and CDC Provide Update
Pivotal has now received all necessary information from CDC to permit Pivotal to complete the materials necessary for a meeting of Pivotal's securityholders to approve the transaction between Pivotal and CDC.
The board of directors and Special Committee of Pivotal have approved the meeting materials and Pivotal intends to make an application today to the British Columbia Supreme Court authorizing the calling of a meeting to approve the transaction with CDC.
VocaLabs Reports on Customer Service Quality
Vocal Laboratories issued its SectorPulse report for mobile phones, comparing the quality of customer service for AT&T Wireless, Cingular, SprintPCS and Verizon Wireless, using data and call recordings from the companies' customers. Verizon Wireless came out on top in this study. There was a wide range in customer satisfaction, with Verizon Wireless the best overall, and AT&T Wireless the worst. Verizon Wireless was awarded an "A" in Caller Satisfaction. Verizon scored 43 in Caller Satisfaction compared to Cingular at 25, Sprint PCS at 14 and AT&T Wireless at -5.
Ladera Resort Selects Scherrer Web Ally
Ladera Resort of St. Lucia has selected Web Ally as its front office, enterprise customer relationship management (eCRM) platform for its account managers, sales assistants, group managers and administrative staff located within their multi-national U.S. based branch offices and their St. Lucia based resort. This installation is part of the Ladera rollout of current technology to increase their customer satisfaction and client repeat-visit business.
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Required Reading |
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The Changing Role of the Contact Center Agent
With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? Read on to discover who the ideal agent is for these evolving responsibilities.
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Archive of past Required Reading articles |
- ePeople Releases Teamwork 5.1 - ePeople announced the release ePeople Teamwork 5.1. Without leaving Microsoft(r) Outlook(r), ePeople Teamwork 5.1 lets knowledge workers access . . . more >>
- Exstream Announces AFP Product Suite - Exstream Software announced the general availability of its AFP Studio, advanced function presentation software. AFP Studio makes it possib . . . more >>
- Reynolds and Reynolds Introduces WebMakerX - Reynolds Web Solutions provides design, development, deployment, marketing and hosting of Web-based software solutions available for automot . . . more >>
- Univ of Houston Students Find Answers from RightNow - RightNow announced the University of Houston has successfully deployed RightNow's knowledge base technology to ensure students find answers . . . more >>
- Delta Dental Standardizes on BusinessObjects - Delta Dental of New Jersey uses BusinessObjects Enterprise 6 to analyze key business metrics and operational data in real-time. Using Busine . . . more >>
- Verizon Wireless Selects edocs - Verizon Wireless and edocs announced that Verizon Wireless has added new features and streamlined My Account- the company's online account m . . . more >>
- SupportSoft Reports Record Results - SupportSoft reported financial results for its fourth quarter and full year ended December 31, 2003. Revenue for the fourth quarter 2003 wa . . . more >>
- SSPA Conference@San Diego Features Two Power Panels - SSPA announced two Power Panels for the SSPA Conference@San Diego. The topics of the two Power Panels are "Understanding the Pros & Cons of . . . more >>
- Courion Adds Board Member - Courion announced the appointment of Stuart R. Patterson, president of ScanSoft, to its Board of Directors. Patterson brings more than 20 ye . . . more >>
- Amdocs ClarifyCRM Receives Award - Amdocs announced that Technology Marketing Corporation's Customer Inter@action Solutions magazine has named Amdocs ClarifyCRM 12 as a recipi . . . more >>
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| RealMarket |
46.81
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-0.65%
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| Stock Index: | Tell me more |
| Dow Jones | 10,623.62 | 0.89% |
| Nasdaq | 2,142.45 | -0.26% |
| S&P 500 | 1,147.62 | 0.77% |
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| Amdocs | 25.38 | -1.36 |
| APAC | 2.97 | 0.06 |
| Applix | 3.96 | -0.14 |
| Apropos | 3.73 | -0.16 |
| Ask Jeeves | 23.35 | -0.65 |
| Aspect | 17.92 | -0.13 |
| Astea | 4.15 | -0.1 |
| ATG | 2.21 | 0.19 |
| AVAYA | 16.08 | -0.62 |
| Blue Martini | 5.19 | -0.64 |
| Broadvision | 6.28 | -0.12 |
| Chordiant | 5.73 | -0.08 |
| ClickSoftware | 3.65 | -0.28 |
| Convergys | 18.35 | -1.13 |
| Concerto | 12.01 | 0 |
| E.piphany | 8.3 | -0.03 |
| eGain | 2.28 | -0.1 |
| eLoyalty | 5.5 | 0.12 |
| Epicor | 17.2 | -0.3 |
| eOn | 4.3 | -0.2 |
| FirstWave | 5.75 | 0.51 |
| Group 1 | 14.75 | -0.35 |
| HP | 25.23 | 0.16 |
| ICT Group | 13.48 | -0.02 |
| Interact Intell | 6.5 | -0.11 |
| Interv Brite | 13.15 | -0.41 |
| KANA | 5.57 | 0.5 |
| LivePerson | 5.42 | 0.63 |
| NCR | 40.6 | -0.15 |
| NICE | 28.95 | -0.93 |
| Onyx Software | 4.45 | -0.05 |
| Oracle | 14.71 | 0 |
| Pegasystems | 11.7 | 0.2 |
| PeopleSoft | 23.5 | 0.22 |
| Pivotal | 2.11 | 0 |
| Primus | 6.19 | 0.06 |
| Rainmaker | 1.82 | -0.09 |
| SAP | 41.98 | -0.34 |
| Selectica | 5.39 | 0.05 |
| Sento | 5.53 | 0.54 |
| ServiceWare | 0.89 | 0.05 |
| Siebel | 15.45 | 0.28 |
| Sitel | 2.86 | -0.1 |
| SPSS | 21.62 | -0.34 |
| SupportSoft | 15.26 | -1.21 |
| Sykes | 9.67 | -0.24 |
| Tekelec | 19.12 | -0.44 |
| Teletech | 11.61 | -0.54 |
| Verint | 24.67 | -0.14 |
| Vignette | 2.82 | -0.07 |
| ViryaNet | 5.6 | 0.03 |
| West Tel | 24.76 | 0.09 |
| Witness | 9.32 | -0.13 |
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| As of close
01/21/04
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RealMarket Resource Center |
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Resource
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Description
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Events:
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ICCM East 2004 Conference & Exposition -
ICCM East offers a new standard for contact center, customer care, customer management, customer service and telesales education and strategy development. This annual event takes a holistic approach to all the disciplines necessary to grow your customers, increase profits and compete more effectively. ICCM East will deliver critical insights and practical advice for building customer-centered business processes, including: Contact Center Management and Technologies - IP Telephony for the Contact Center - Best Practices for CRM - Customer Service - Customer Loyalty
Visit http://www.iccm.com or call 800-265-5665 for more information.
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
more >>
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
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