January 22, 2003

  Previous Issue                                                                      About    Contact    Affiliations    Home                           


Headline News for CRM

          DKSystems

 
News Search:

 
 
Free Newsletter!
Subscribe to RealMarket Today!

 TEXT HTML
Privacy Policy
 
Send it to a Colleague
Send this report to a colleague with your personal message.
 
CRM Success Stories

Search a database of hundreds of CRM Success Stories
 
Expert's Corner #REF!
 CRM is the Key to Staying Competitive in the "New" Utility Market
More

John Hutchinson
Xansa
 
Required Reading #REF!

"CRM - Inside Out: the Hidden Customer"
by Michael Meltzer - Active Management Techniques (AMT)

 
 

Featured Event [search]

HDI 2003 - Come Together
March 17-20, 2003
The Venetian Resort & Casino - Las Vegas, NV

 
 

Online Training

Learn one-to-one strategy
Now Available from RealMarket
and
Peppers and Rogers Group

 
 
 


Other News

  • Mercury Interactive With SAP
  • KANA With Customer Wins

    • Mercury Interactive With SAP [Top]
    Mercury Interactive announced it has formed a software license and distribution-based partnership with SAP for Optane, Mercury Interactive's suite of business technology optimization (BTO) software. Under terms of the agreement, SAP will bundle introductory versions of Mercury Interactive software with SAP solutions, such as mySAP Enterprise Portal, for distribution to SAP customers.



    KANA With Customer Wins [Top]
    KANA announced the growing adoption of its customer service and marketing automation applications by organizations located in key geographic regions across Europe. Traction in 2002 has resulted in a number of new and expanded European-based customer engagements, including British Telecom, lastminute.com, Postbus 51, OKO Bank, Austrian Lotteries, Telekom Austria and Banca121, among others.


    Front Page News

     

     
    RealMarket Live! Webcast
    CRM in 2003: Light at the End of the Tunnel
    Listen

    Scott Nelson
     Gartner Group

    Archive       Current       Future
     
    Call Center Demo
     
    Call Center Las Vegas

     

    Stock Index
    RealMarket22.06-2.15%
    Stock Index:Tell me more 
    Dow Jones08,442.90-1.68%
    Nasdaq1,364.26-0.87%
    S&P 5000,887.62-1.57%
    Amdocs13.04+0.28
    Apac Cust Svc 2.85+0.03
    Applix Inc 1.50-0.01
    Apropos Tech 1.55+0.05
    Ask Jeeves Inc 3.58+0.06
    Aspect Comms 2.91-0.03
    Astea.57-0.01
    ATG1.01-0.02
    AVAYA2.64+0.06
    Blue Martini2.90-0.11
    Broadvision 4.01+0.01
    Chordiant Sftwr 1.70-0.06
    Convergys Cp 14.48-1.08
    Concerto Sftwr6.45+0.00
    divine1.27-0.11
    E.piphany Inc 5.01+0.18
    eGain Comms Cp .17-0.01
    eLoyalty Corp 3.89+0.26
    Epicor1.73+0.01
    eOn Comms.36-0.01
    Firepond Inc 2.91-0.11
    FirstWave14.39-0.61
    Hewlett-Packard18.98-0.25
    ICT Group Inc12.50-0.13
    Interact Intell 3.06-0.16
    Interv Brite 3.10-0.02
    J.D. Edwards12.62+0.12
    KANA3.42+0.04
    Liveperson Inc 1.02-0.16
    NICE8.69-0.31
    Onyx Software 1.25+0.07
    Oracle11.62+0.18
    Pegasystems Inc 5.99+0.29
    PeopleSoft17.67-0.14
    Pivotal Corp 1.19+0.05
    Primus Knowldge .64-0.04
    Rainmaker Sys .85+0.00
    SAP22.34-0.34
    Selectica Inc 2.97-0.03
    Sento1.65+0.09
    ServiceWare.32-0.04
    Siebel Systems 8.06-0.11
    Sitel Corp 1.20-0.02
    SupportSoft3.82-0.13
    Sykes Enterpris 3.08+0.00
    Tekelec11.20-0.09
    Teletech Hldgs 6.62-0.16
    Vignette Corp 1.68+0.06
    ViryaNet.82-0.01
    West Teleserv 17.58-0.04
    Witness Systems 3.31+0.24
    As of close 01/21/2003
     
     RealMarket Today! (Search, Archive, Subscribe, Unsubscribe) |  RealMarket Live (Upcoming, Archive)
    Experts Corner  |  Required Reading  |  Events Calendar  |  Career Opportunities  |  Online Training  |  CRM Info  |  Suppliers
    About  | Contact  | Home  | CRMAdvocates  | Affiliations
     
     Copyright (c) 2002   RealMarket, Inc.   All Rights Reserved.   ISSN: 1534-1135    Privacy Policy
    The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.