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Web ProactivePortal For My HP [Top]
BackWeb announced that BackWeb ProactivePortal capabilities have been introduced for My HP Center, a consumer portal designed to enhance Hewlett-Packard Company's Windows XP experience for consumers. BackWeb's technology enables millions of HP users to access, directly from their desktops, Internet sites that feature special offers on items such as personal finance, shopping, digital imaging and music.
One 2 One Selects Convergys [Top]
Convergys announced that One 2 One has signed a contract for the Convergys Mediation Manager. Convergys' new mediation software is an application module that collects, processes, and manages from a centralised site all transaction records between an operator's network and billing-related systems. The Convergys Mediation Manager will be integrated into One 2 One's billing infrastructure and bills will continue to be generated using One 2 One's existing software.
Organizacoes Globo Selects Vignette [Top]
Vignette announced that Organizacoes Globo has selected Vignette content management applications to relaunch its central Web presence, Globo.com. Globo chose Vignette after completing a review of content management solutions.
HDI And IHS Form Partnership [Top]
The Help Desk Institute and IHS Helpdesk Service announced the signing of an agreement to build an "HDI Service Providers Network" that will deliver consulting and staffing services to the support industry.
Salesnet Recognized By Aberdeen Group [Top]
Salesnet announced that it is highlighted in a top ten ASP report released by Aberdeen Group, a leading IT market analysis and positioning services firm. The report, "What Works: The Ten Best ASP Implementations," details a case study regarding Salesnet's widespread deployment at Staples, Inc.
Hyperion Extends Business Intelligence With Crystal [Top]
Hyperion and Crystal Decisions announced an OEM and reseller agreement to embed Crystal Decisions' Web-based query, reporting and information delivery solutions for relational and multidimensional data into Hyperion's analytic platform. The joint development resulting from this agreement aims to enable companies to access a complete range of information for reporting, analysis, modeling and planning.
Aspect Wins Award [Top]
Aspect announced that Communications Solutions magazine has recognized Aspect Customer Self-Service version 6.0 (CSS) as product of the year. This software runs on open systems and supports the deployment of voice recognition technology, with a heightened level of data integration, in a customer contact center environment.
Par3 Wins Award [Top]
PAR3 received a 2002 Product of the Year award from Communications Convergence. Featured in the January 2002 issue, editors of the magazine applauded PAR3's X-Builder, a key component of the company's Intelligent Response Platform, because of its Java technology that enables companies to develop, edit, and maintain their notification applications without having to know XML.
Epicor Wins Award [Top]
Customer Interaction Solutions magazine honored Epicor with a Product of the Year award for the company's Clientele HelpDesk solution. The Customer Interction Solutions Product of the Year award is designed to recognize innovative products that have furthered the contact center and CRM industry.
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