January 16, 2001

  Previous Issue                                                                      About    Contact    Affiliations    Home                           


Headline News for CRM

          RightAnswers.com from Serviceware

 

Search:

 

 
Free Newsletter!
Subscribe to RealMarket Today!

 TEXT HTML
 
Send it to a Colleague
Send this report to a colleague with your personal message.
 
Experts Corner
Q: Are writing skills important in e-customer support?
Answer

Tracy Wetjen
Technical Support Solutions (TSS)
 
Required Reading

"Taking the R out of CRM"
by Swallow Information Systems

 
 

Featured Event

The Executive Summit for IT Service and Support
January 29-31, 2001
Scottsdale, AZ

Career Opportunity

CRM Sales Executives Needed!
All Major US Cities


"Punish mistakes and staff will never leave their comfort zone again-innovation will disappear"



Call for Entries

Register Today!


Other News


BroadVision And Adhesion Deliver CRM Solution [Top]
BroadVision announced a partnership with Adhesion Technologies to deliver a CRM solution to Financial Service Providers. BroadVision will combine its suite of software applications -- including BroadVision One-to-One Enterprise and BroadVision InfoExchange Portal -- with the hosted Adhesion Relationship Manager infrastructure to provide customers with an e-business infrastructure for integrating financial data, financial products and e-Advice services, thus helping FSPs to use the Internet to expand and deepen their customer relationships and build brand awareness online.



Hawaii Medical Service Selects Pegasystems [Top]
Pegasystems announced that the Hawaii Medical Service Association (HMSA) has signed a license for Pegasystems' eCRM solutions to help enhance customer service to its 600,000 member network. By implementing Pegasystems' solutions, HMSA will enable eBusiness service members, providers and employees to interact with its members across channels, maximizing customer satisfaction to manage business processes and information from across the enterprise.



Veripost Adds E-Business Leaders [Top]
Veripost announced the addition of five companies to the Veripost Network. As Veripost partners, digital marketing service providers Acxiom, Bigfoot Interactive and CheetahMail will promote the e-mail change of address service to their clients. Proflowers.com and DirectStuff.com have also joined as network partners that will use the Veripost service.



BEA Announces B2B Solution [Top]
BEA Systems announced agreements with software application partners, including Calico, Hologix, Interwoven and Moai, to integrate their B2B applications with the BEA WebLogic Collaborate platform. Together, the BEA B2B platform and applications from these partners are designed to offer customers a solution stack for conducting commerce.



Ovum Prediction For Mobile Commerce [Top]
Ovum predicts m-Commerce services will soon be the driving force in the mobile location services market. Ovum predicts m-Commerce to be worth $20 billion by 2006. Mobile location services currently offered to consumers include information, tracking, redirection of inbound/outbound calls, mobile advertising and m-Commerce.


Front Page News

 

 

RealMarket Live! Webcast
What Are Your Employees Worth?
Listen

Paul Strassmann
 The Information Economics Press
 
Service Suite From ServiceWare

 

Stock Index
RealMarket 118.57 -0.54%
Stock Index: Tell me more 
Dow Jones 10,525.38 -0.79%
Nasdaq 2,626.50 -0.53%
S&P 500 1,318.55 -0.62%
Apac Cust Svc 4 5/8 +1/8
Applix Inc 3 3/4 +1/4
Apropos Tech 6 3/4 0
Ask Jeeves Inc 3 13/16 +3/4
Aspect Comms 10 1/16 -1/8
Blue Martini 11 1/2 -5/8
Broadbase Sftwr 7 1/8 -3/16
Broadvision 15 13/16 +13/16
Calico Commerce 1 5/8 +1/16
Chordiant Sftwr 4 3/8 +1 3/64
Convergys Cp 47 +5/16
Davox Corp 11 5/8 +1
Delano Tech Cp 3 +1/8
E.piphany Inc 44 39/64 -2 33/64
eGain Comms Cp 3 3/4 0
eLoyalty Corp 7 1/4 +3/16
Eshare Tech 1 5/16 0
Exchange Applc 2 3/16 +5/16
Firepond Inc 5 7/16 +3/8
HNC Software 26 9/16 -7/16
ICT Group Inc 8 1/2 -9/16
Interact Commer 8 1/8 +1/8
Interact Intell 30 3/4 +2
Interv Brite 9 +1/8
Kana Comms 12 +2 3/16
Liveperson Inc 1 1/32 +1/16
NICE 18 7/16 +3/16
Nortel 33 3/8 -11/16
Onyx Software 13 7/8 +15/16
Oracle 32 5/16 -1
Pegasystems Inc 3 15/16 +27/32
PeopleSoft 48 1/2 -2 9/16
Peregrine Sys 22 3/4 +1 1/2
Pivotal Corp 35 +3 1/8
Prime Response 2 1/8 +3/16
Primus Knowldge 7 1/16 +5/8
Quintus 2 31/32 0
Rainmaker Sys 1 7/8 -1/8
Remedy Corp 19 1/2 +1 1/2
Selectica Inc 19 5/8 +49/64
ServiceWare 1 13/16 +1/16
Siebel Systems 72 -3 1/2
Sitel Corp 2 3/4 +1/8
Support.com 14 5/8 +2 1/8
Sykes Enterpris 4 19/32 +3/32
Syntellect 4 15/32 -1/32
Teletech Hldgs 18 3/4 +5/16
Vignette Corp 14 5/16 +7/8
ViryaNet 3 1/2 0
West Teleserv 25 +1/4
Witness Systems 13 5/8 +3/4
As of close 01/15/2001
  Free White Paper - RightNow Technologies

 RealMarket Today! (SearchArchiveSubscribeUnsubscribe) |  RealMarket Live (UpcomingArchive)
Experts Corner  |  Required Reading  |  Events Calendar  |  Career OpportunitiesCRM Info  |  Suppliers
About  | Contact  | Home  | Board of Advocates  | Affiliations
 
Copyright (c) 2001   RealMarket, Inc.   All Rights Reserved.    Privacy Policy
The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.