January 13, 2003

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Other News

  • VocaLabs Announces Customer Satisfaction Benchmarks
  • Hitachi IT And Interactive Intelligence Sign Agreement

    • VocaLabs Announces Customer Satisfaction Benchmarks [Top]
    Vocal Laboratories announced a set of new benchmarks for measuring the quality of customer service. The three benchmarks of Satisfaction, Completion and Consistency are based on a database of customer satisfaction scores across several industries, and over 7,500 live calls.



    Hitachi IT And Interactive Intelligence Sign Agreement [Top]
    Hitachi Information Technology will offer in the first quarter of 2003 a new IP-enabled contact center product based on multi-channel interaction management software from Interactive Intelligence Inc. The new product, called iCTNET, was made possible by an OEM agreement signed by the two companies last month. Hitachi IT will offer iCTNET to businesses throughout Japan.


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