January 10, 2003

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Expert's Corner #REF!
Q: How can I get my support team connected with our business plan?
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Richard S. Gallagher
The CBORD Group
 
Required Reading #REF!

"Workforce Optimization: Panning for Gold"
by Paul Anderson - written for Blue Pumpkin

 
 

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Other News

  • York International With Siebel
  • KANA Surpasses Expectations

    • York International With Siebel [Top]
    Siebel Systems announced that York International Corporation has deployed Siebel eBusiness Applications to customize services, improve productivity, and better connect with customers throughout the globe. In order to meet aggressive revenue and growth goals while continuing to provide customer service, the global manufacturer needed to enhance its sales processes and improve service productivity and delivery.



    KANA Surpasses Expectations [Top]
    KANA announced that in a recent scalability and performance benchmark, its KANA Response 7.5 software demonstrated its ability to scale to meet the requirements for the highest level of e-mail response management tested. The benchmark shows that KANA Response can support over 2,000 concurrent users answering over 500,000 incoming customer e-mails per day.


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