January 10, 2001

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Other News


NICE Earns Siebel Validation [Top]
NICE announced that Siebel has validated the integration between NICE's Customer Experience Management (CEM) version 8.7 and Siebel eBusiness 2000. NICE's CEM recording solutions are comprised of recording, rules-based recording, recording-on-demand, and quality management applications for customer interaction centers.



Acxiom Forms Alliance with IBM [Top]
Acxiom announced an alliance with IBM focused on providing clients of both companies with end-to-end solutions for business intelligence, data management and CRM. IBM will enhance its strength in the market by incorporating Acxiom's AbiliTec CDI software within its CRM solutions provided to business customers in the U.S. and worldwide.



Million Handshakes With DMC Groep [Top]
Million Handshakes announced a contract signed with DMC Groep. Million Handshakes will enable DMC Groep to handle their customers and develop relationships with customers. A series of customer processes will be supported through the implementation of the Handshake Engine 4.0 which is designed to support customer oriented sales, marketing and service processes.



Black Pearl Announces Investment [Top]
Black Pearl announced that it has raised $14.3 million in capital financing. Advanced Technology Ventures leads the round followed by Reuters and repeat investors.



WideOpenWest Selects Convergys [Top]
Convergys and WideOpenWest announced that they have signed a 7-year managed services agreement. The agreement is for Convergys' Integrated Communications Operation Management System, a convergent voice, video, and data billing solution for cable and broadband service providers.



Network Appliance Expands Use of Ask Jeeves [Top]
Ask Jeeves announced that Network Appliance will expand Ask Jeeves' services on its Web site at www.netapp.com. Network Appliance will implement Jeeves Relevant Answers. Jeeves Relevant Answers will provide Network Appliance with customer insight and help the company reduce its reliance on support tools such as phone calls and email.



Onyx Software Names Kevin Corcoran CMO [Top]
Onyx named Kevin J. Corcoran as CMO responsible for marketing activities including product management, product marketing, corporate marketing and marketing communications. He was most recently CEO of RevenueLab.


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Apac Cust Svc 4 3/8 +1/16
Applix Inc 3 3/16 +3/16
Apropos Tech 6 1/8 +1/8
Ask Jeeves Inc 2 1/2 0
Aspect Comms 8 7/32 +1/32
Blue Martini 10 1/8 +9/16
Broadbase Sftwr 4 15/16 +3/8
Broadvision 13 5/16 +2 7/16
Calico Commerce 1 19/64 +1/64
Chordiant Sftwr 2 5/8 -1/8
Convergys Cp 42 7/8 -1/4
Davox Corp 9 13/16 0
Delano Tech Cp 2 13/16 -1/8
E.piphany Inc 37 21/64 +5 29/64
eGain Comms Cp 3 +1/64
eLoyalty Corp 6 1/2 +7/16
Eshare Tech 1 5/16 +1/8
Exchange Applc 1 1/2 +5/32
Firepond Inc 8 1/4 +1/16
HNC Software 25 11/16 +7/8
ICT Group Inc 9 1/8 +5/16
Interact Commer 7 5/16 -13/16
Interact Intell 22 1/4 +1/2
Interv Brite 8 7/16 +7/16
Kana Comms 7 11/16 +15/16
Liveperson Inc 1 1/16 +1/32
NICE 17 3/4 -11/64
Onyx Software 9 13/16 +13/16
Pegasystems Inc 3 5/16 +3/4
Peregrine Sys 19 1/8 -2 1/4
Pivotal Corp 25 7/8 +2 1/8
Prime Response 1 9/16 -1/8
Primus Knowldge 5 15/16 -3/16
Quintus 2 31/32 0
Rainmaker Sys 2 3/32 +3/32
Remedy Corp 15 3/8 +3/16
Selectica Inc 17 3/4 -1 3/8
ServiceWare 3 7/16 +1/16
Siebel Systems 62 3/16 -1 1/16
Sitel Corp 2 1/2 0
Support.com 12 1/2 +1 5/16
Sykes Enterpris 4 19/32 +1/32
Syntellect 3 23/32 +5/32
Teletech Hldgs 15 3/4 -3 3/16
Vignette Corp 11 -7/16
ViryaNet 3 1/4 -1/4
West Teleserv 27 1/8 0
Witness Systems 12 7/8 0
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