January 9, 2002

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Expert's Corner [search]
 Microsoft: Changing the Face of CRM
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Chris Fletcher
Aberdeen Group
 
Required Reading [search]

"CRM and the Customer Driven Demand Chain"
by Stephanie Langenfeld - E.piphany

 
 

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DCI's Customer Relationship Management Conference & Exposition
February 13-15, 2002
McCormick Place, Lakeside Center, Chicago, IL

 


Other News

  • Sprint And Interactive Intelligence Sign Agreement
  • KANA Wins Award
  • Hipbone Earns Award
  • Source One Spares Standardizes On Siebel

    • Sprint And Interactive Intelligence Sign Agreement [Top]
    Sprint and Interactive Intelligence signed a three-year reseller agreement that enables Sprint to sell interaction management software by Interactive Intelligence. The Interactive Intelligence software was designed to enable businesses to set up cost-effective, multimedia contact centers. The software provides applications such as skills-based routing, interactive voice response, auto attendant, fax-on-demand, unified messaging, desktop soft phone, screen pop, Internet text chat, and Web call-back.



    KANA Wins Award [Top]
    KANA announced that the KANA iCARE suite, a solution that provides organizations with the ability to create interactions that lead to loyal and lasting customer relationships, has been selected as Product of the Year by Communications Solutions magazine, a Technology Marketing Corporation (TMC) publication.



    Hipbone Earns Award [Top]
    Hipbone announced that its Synetry Cobrowse product has earned the 2002 Crossroads A-List Award for Online Customer Support. Sponsored by Open Systems Advisors, the Crossroads A-List Award identifies the best newly proven products and services transforming business.



    Source One Spares Standardizes On Siebel [Top]
    Siebel announced that Source One Spares has standardized on Siebel eBusiness Applications. Source One Spares deployed Siebel eSales and Siebel Field Service to improve its inventory management, increase productivity, and strengthen its customer relationships.


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