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RealMarket Live! - Webcasts ON DEMAND |
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"New Ideas and New Directions in 2004"
As we look to 2004, Aberdeen offers a perspective of the most important trends for the next 12 months. Based on research, these findings highlight what's new, what's hot, what's fizzling and what is making a comeback. Listen what the experts have to say if you want help prioritizing your CRM plans as it relates to new technologies, hosting strategies, vertical industries, business process and more.
(Listen Now)
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Must-Hear for:
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Anyone looking for insight into 2004 planning
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What you will learn:
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What trends will most affect your 2004 CRM plans
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Featured Expert(s):
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Denis Pombriant, VP and Research Director, Aberdeen Group
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Archive
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syndicate RealMarket Live! on your web site |
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SPSS Strengthens Management Team
The company announced the appointment of new executives for worldwide sales, worldwide services and information systems to strengthen its efforts in the emerging market for predictive analytic applications. John Shap joins SPSS as senior vice president, worldwide sales operations and Joseph Federer as the company's vice president, worldwide services.
NetManage Appoints New VP
NetManage announced the appointment of Alf Goebel to vice president, partnerships and alliances. Goebel will report to Zvi Alon, president, CEO and chairman of NetManage and will be based in the Company's headquarters.
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Required Reading |
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Leading Change - The Contact Center As A Strategic Resource
The call center as an enterprise application is on the threshold of major change. Recent developments in the convergence of voice and data
applications, a converged network of geographically dispersed call centers, and more importantly, the call center will be integrated more broadly and deeply with information stored in enterprise applications will create an order of magnitude shift in how enterprise applications are integrated into the customer contact experience. This Contact Professional article explore how these Contact Center changes will affect business as usual.
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Archive of past Required Reading articles |
- Knowlagent and Convergys Collaborate in Offshore Contact Centers - The two companies will implement Knowlagent's Agent Performance Solution in Convergys' contact centers located in offshore markets. The solu . . . more >>
- GoToAssist 5.0 Receives Award - Expertcity, Inc. announced it has received a Product of the Year award from the editors of Customer Inter@ction Solutions magazine for its G . . . more >>
- Cinergy Chooses Axiom's Mobile Workforce Solution - Axiom will install its mobile workforce solution at Cinergy, aiding in the service of more than 2 million electric and gas customers through . . . more >>
- Affinity Increases Eficiency with Self-Service - KnowledgeBase Solutions, a provider of hosted and onsite knowledge management solutions for customer support and self-service, announced th . . . more >>
- IDX Imagecast Earns SCP Certification - IDX Systems announced today that IDX Imagecast(tm) has achieved certification under the Support Center Practices (SCP) Certification program. . . . more >>
- Kenexa Helps Schering-Plough with Sales Force Recruiting Services - Schering-Plough has signed a three-year agreement for its Employment Process Outsourcing (EPO) services. Under the terms of this agreement, . . . more >>
- Giga Scale IC Goes Live With Cerado - Giga Scale IC, a provider of electronic specification systems for integrated circuit design, has gone live on Cerado's Sales Force Informati . . . more >>
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| Stock Index |
| RealMarket |
45.61
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0.63%
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| Stock Index: | Tell me more |
| Dow Jones | 10,529.03 | -0.09% |
| Nasdaq | 2,077.68 | 0.98% |
| S&P 500 | 1,126.33 | 0.24% |
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| Amdocs | 25.59 | 0.84 |
| APAC | 2.69 | 0.03 |
| Applix | 3.91 | -0.03 |
| Apropos | 3.72 | 0.07 |
| Ask Jeeves | 22.16 | -0.8 |
| Aspect | 17.13 | 0.15 |
| Astea | 3.33 | 0.15 |
| ATG | 1.72 | 0.02 |
| AVAYA | 13.66 | 0.72 |
| Blue Martini | 4.89 | -0.01 |
| Broadvision | 4.78 | 0.08 |
| Chordiant | 5.38 | 0.18 |
| ClickSoftware | 4.31 | 0.06 |
| Convergys | 17.98 | 0.23 |
| Concerto | 12 | 0 |
| E.piphany | 8.02 | -0.03 |
| eGain | 2.29 | -0.06 |
| eLoyalty | 4.82 | 1.26 |
| Epicor | 14.55 | 0.54 |
| eOn | 3.69 | -0.12 |
| FirstWave | 4.96 | 0.08 |
| Group 1 | 17.97 | 0.25 |
| HP | 23.34 | -0.43 |
| ICT Group | 13.28 | 0.64 |
| Interact Intell | 5.98 | 0.79 |
| Interv Brite | 12.24 | -0.26 |
| KANA | 3.95 | 0.22 |
| LivePerson | 5.26 | -0.24 |
| NCR | 40.16 | 0.07 |
| NICE | 25.95 | -0.45 |
| Onyx Software | 4.84 | 0.29 |
| Oracle | 13.93 | 0.33 |
| Pegasystems | 9.06 | 0.46 |
| PeopleSoft | 23.8 | -0.14 |
| Pivotal | 2.07 | 0 |
| Primus | 7.15 | 0.14 |
| Rainmaker | 1.3 | 0 |
| SAP | 44.49 | -0.51 |
| Selectica | 4.7 | 0.1 |
| Sento | 4.7 | -0.08 |
| ServiceWare | 0.58 | 0 |
| Siebel | 15.93 | 0.02 |
| Sitel | 2.59 | 0.06 |
| SPSS | 19.92 | 0.51 |
| SupportSoft | 13.51 | 0.01 |
| Sykes | 8.94 | 0.04 |
| Tekelec | 17.69 | 1.14 |
| Teletech | 11.7 | 0.12 |
| Verint | 23.57 | -0.53 |
| Vignette | 2.64 | 0.05 |
| ViryaNet | 5.42 | -0.04 |
| West Tel | 23.74 | -0.1 |
| Witness | 9.13 | -0.24 |
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| As of close
01/07/04
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RealMarket Resource Center |
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Resource
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Description
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Events:
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DCI's Customer Relationship Management Conference & Exposition -
CRM continues to be the most vibrant, critical and evolving technology in today's market. It is no longer about "enterprise software." Rather, CRM is now a flexible solution where you can mix and match software, hosted services and other components to meet your specific business needs. It goes beyond sales, marketing and customer service applications, into business intelligence, analytics, hosted applications, wireless capabilities and much more!
more >>
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
more >>
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
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